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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Delivered fast and as described! Excellent! Thank you!
After a long wait witha missing tracking number (the one sent to me only goes to a forwarding processing centre), a email to Alibris was unhelpful in any way. I had to re-place the order eventually since it's been 3 weeks at that point. I am looking for a refund for my purchase
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Found a book I was missing from a series I purchased. Found it on this website inexpensively & book was delivered quickly. Would order from here again.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
What can I say? I ordered a book and they said it would arrive in two weeks. It arrived in like two days!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Super simple with fair buyback prices awesome place
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Free shipping for all buy backs is great, get paid within a week of shipping usually. Never have had a issue and Ive done almost 30 buy backs
Nothing but great things to say.
Thank u books run
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
The book arrived quickly and the condition was as stated.
Thank you for sharing your experience with us! - BooksRun Team
Item as described, delivery was not only within the timeframe given, but actually arrived at the very earliest date expected.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Item was delivered on time. Item was what I was expecting.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Quality of the book was maybe better than its rating, thank you very much and I will shop you again without a doubt
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
The process to sell books is so easy and convenient. I will definitely use again.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Great company. Wish they had option for buying a brand new unused book. Originally gave three stars and realized that was foolish they are much better than that. Thank you booksrun
Shockingly easy. Great experience. Got a lot more money than I was expecting
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
The process to sell my textbooks was so easy! Payment was quick also!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I ordered a used book that was not described as "so badly underlined -- actually lined through the print on over 30 pages -- you won't be able to read it.
These silly "business people" then busted my chops about it, and offered me a discount! If I can't read it, why do I want it for a discount?
Needless to say, I won't ever waste my time or money with them.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Very fast service, fair prices and books arrived in great shape, as advertised. Perfect transaction.
The only thing that I would prefer is that the Books Run sticker on the back of the book be easier, and less messy to remove, or be replaced with a bookmark. I have to keep in mind that all books from Books Run have a big sticker on the back when browsing Abebooks. This may impact my future purchases. That's the only thing I'd change. Other than that I was very happy with the service.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Quick response and shipping! Item in excellent condition
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
Ordering went smoothly; delivery was fast and the book arrived in excellent condition; book was in better condition than promised; and the price was good. Thank you!
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
I've bought 2 books from this seller so far and both have been just as described and even better. Thank you for being a great, honorable seller!
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Quick, efficient and inexpensive in each of my transactions.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team