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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Quick, efficient and inexpensive in each of my transactions.
Easy to add, accept, print and send packages. Receive payments smoothly. Time frame may take long but worth to wait to get money back
The book I received was in excellent condition, but the the seller had applied a large sticker on the back. Once removed, the sticker left an indelible sticky spot that completely ruined the book. Then they sent me multiple emails requesting a review. I cannot recommend this seller.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Great a million times great quite good too
Arrive on time and promptly
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Easy process, book was in condition described, and I am satisfied
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Exactly what i wanted, good quality, fast shipping
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Really streamlined the process of selling a bookshelves worth of books to various specialty vendors. Definitely recommend
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Extremely quick response and delivery.
Books were in very good condition.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Buyback was quick and seamless. It took some time to get a response over email, but my question was resolved.
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
Overall good - been waiting on one of my orders to be paid for a while
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Experience was OK but didn't intend to pay twenty dollars for a used book
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered a book described as in very good condition on April 9, and it was to be delivered on or before April 30. I received it on April 15, only 6 days after ordering it, and it was like a brand new book. I was very pleased and impressed with the service from BooksRun.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
This is my first order with BooksRun. I ordered on 4/18 and received my book on 4/22. Product as expected. All went well.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
My book was in great condition and shipped quickly. I am very happy with my purchase. Thank you.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
The book was just as described and shipped promptly.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
The book arrived as described and in excellent condition.
We are happy to hear that you liked the item! - BooksRun Team
Overall good, but the prices are moving very quickly, so I am removing several books; All your competitors do maintain the offered price much longer. For this reason, BOOKsrun is not my first choice
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Excellent experience with this purchase. Will buy agai
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Great, easy and quick service. Descriptions of books are accurate and prices were great.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
A very nice experience with this Seller! Thank you.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team