Overview
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I put in the ISBN and got a quote. When it was received, the quote went down to.30 cents. Then I had to pay to have it returned.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The whole process of selling my books back was easy, and I think the prices were fair.
Great experience, no issues whatsoever.
Book arrives in good condition in a timely manner.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
The book arrived quickly and in better than expected condition. I'm happy to find some older macrobiotic cookbooks.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
The book had some damage. When I saw good condition I thought it would be better than this
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Book Run has a great diversity of quality books. I found what I was looking for right away, ordered it and received it in a very timely fashion. I look forward to being able to read more by continuing to use this service. Good job!
The textbook I ordered was a loose-leaf copy. However, some of the pages cannot be used in the binder because the holes are ripped, and other pages are folded. But the other Textbook ordered was in good condition.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
My book comes faster than from Amazon and it's always right on time before my classes start or one week into semester
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Received book as described in a timely manner. Great sources for used books. Great service. Would use again!
So happy to receive a book that was listed "in fair condition" that was actually in great condition and moderately priced. This was my first purchase from your site. I will definitely order from you again.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Lost/loaned/gave away my copy and had a craving to read it again. These guys had it at my door in just a few days. Great condition (some of these older paperbacks become unglued and brittle with time). I am sated for now, but the tyranny of dependence and need will bring me back here. My new dealer.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I was very pleased with my purchase experience with Booksrun, through Abe Books. Booksrun communicated with me through the purchase process and my book came very quickly. I look forward to dealing with them for my next gently used book purchase!
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
While diligently cleaning and organizing our cluttered basement, I stumbled upon a box filled with my old college textbooks—the ones I had purchased to complete my degree about five years ago. As I brushed off the dust and reminisced about late-night study sessions, my daughter piped up, "You know, you could sell those!" Intrigued by her suggestion, I explored online platforms for selling books. To my delight, the entire process was speedy and effortless. Not only did I clear out space in our home, but I also earned a little extra cash from items I would have otherwise donated to Goodwill. It was a rewarding experience that turned nostalgia into profit!
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I purchased a children's book from the 1980s that I've been trying to track down for years for my dad. The book was in pristine condition, arrived in weather proof packaging two days early, and was so fairly priced. It truly made the holiday season!
I place an order over three weeks and I still haven't received it.
Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
My books arrived in good condition with no delay. When books are out of print or expensive to buy new, it is good to have sources for obtaining them 8n good condition.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
An important book title for our project at an affordable price. Thank you.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Book was delivered in three days, at a fair price, and was well within the condition which the vendor had described. Given as a gift and was well received.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Ordered two book of the same title and received only one…still waiting for the other
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be lost or damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
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- Brooklyn, NY, NY
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team