Overview
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
The good: I ordered a book from Booksrun via Abebooks. It arrived a few days later, as advertised, at a surprisingly modest cost.
The bad: I received multiple email messages from Sitejabber saying Booksrun would like my feedback. While I thought they meant "let us know how we did", apparently they really meant "please leave us a review". When I realized I was leaving a review, I felt deceived and annoyed. A neurotypical would just delete the message without a second thought, but it's taking up a slice of my precious, shrinking "mindspace"
(And I'm so over proving I'm not a robot by inspecting tiny low resolution images.)
Box set arrived quickly and in excellent condition, would order from BooksRun again! Better prices than Amazon and Free Shipping puts them first on the list when I want to order another book.
Very easy time selling books, got a check sent a few days after I sent them my book, super easy process
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I was about to miss a flight connection and when I got to the front of the plane I realized I had left my Chinese textbook in the seat pocket! Not being able to fight the crowd to get back to it or wait until everyone had gotten off the plane to get it, I ran to my next flight and barely made it. As I sat waiting to take off on this next flight, I ordered another textbook from BooksRun. It was a great price, the book arrived in amazing condition, and I never missed a beat in my studies because it arrived very quickly! Great experience! Thank you!
Thank you for your positive review, Claudia! We are glad you liked our services. - BooksRun Team
Book arrived within a few days of order,much quicker than the 3 weeks suggested by Abebooks. Pristine condition, despite being "used".
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Ordered "The Wizard of OZ" by Frank Baum. It arrived in good shape, and in plenty of time. Can't ask for any more than that! Keep up the good work.
The book I ordered came perfectly wrapped, arrived when promised, and the book itself was in even better condition than suggested by how it was listed. All in all an excellent transaction. Thanks!
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
The order was shipped within 24 hours. I received my book two days later. Was in excellent condition. Overall was very pleased with their service.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
I sent a book that got approved per the ISBN number inside the book. I was quoted an amount and agreed to that. They got the book and decided they wanted to use the ISBN number on the back when the one inside the front cover was approved on the site. They re-quoted $4 for the very expensive and brand new book. It was just a way for them to get the book and then turn it to spend less money. Then I had to pay for shipping to get the book back because I refuse to accept $4 for a $300 new book. Their phone number does not work so don't bother calling if you have issues. It's some type of automated thing that hangs up on you. You can submit a complaint online, but they won't respond until the transaction is complete. How convenient for them. Terrible terrible company.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
I ordered the book and received confirmation, then other emails regarding delivery. The book was delivered in the scheduled timeframe and in good condition as described.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
The book was delivered to some postbox instead of to my friend's home address in Philadelphia. We were unable to find the book. I would appreciate a refund.
Greetings, We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Books are affordable and inexpensive. Love the idea of returning books to sell on their website.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Accuracy in description and faster than predicted speed. I will look for BooksRun in the future.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Searching for any thing much less reading material at reasonable prices was a chore. Now it is a pleasant experience.
BooksRun offers a user-friendly website for pricing the books you want to sell. The label is emailed, and a quick visit to the Post Office yields a positive monetary return for your time and efforts. I highly recommend BooksRun for your textbook-selling needs!
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Great experience. Arrived early, great condition. This review experiene is not good, I should not have to keep adding description info to complete review.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I had a great experience purchasing my book from this company. The book was exactly as described, in pristine condition, and was shipped quickly. I will definitely return for future purchases. Thank you.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
A book that I should have read 50 years ago was brought up for recent discussion. I searched for it and found it at BooksRun and had it 5 days later. Almost brand new. Hopefully read at least once.
I'm pleased.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Book arrived well before estimated date, and in condition as described. Very pleased. Would recommend, Thank you
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
The book we ordered was exactly as described and in great condition. Shipping was quick and arrived well before the anticipated date. Extremely happy with BooksRun and will definitely buy from their online store again.
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- Brooklyn, NY, NY
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team