From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I found a book I've been trying to remember since I was ten years old. I'm currently half way through reading it to put my nine year old son to sleep. So happy to have this resource!
My book arrived about a week and a half after I ordered. In plenty of time for my course start.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Books in very good shape. Would definitely order from them again.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I've tried reaching out to return my item as I didn't ultimately need it. Nobody answers the phone and they won't reply to email. No return instructions to be found anywhere. I will NEVER do business with this company again!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Everything was great, the book was exactly as described and well packed.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Great inexpensive service
Great inexpensive service
Great inexpensive service
Great inexpensive service
Great inexpensive service
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Book came exactly as described, received it within a week, would buy again & would recommend to others. Thank You
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Fast shipping, books exactly as stated. Ordered through ABE
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I ordered 3 books on this order and they all arrived withiin the timeframe promised and as described.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I received everything I ordered on time and paid only a portion of what I would have if I were to buy from the campus store.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Book was delivered much sooner than anticipated - over a week before they said it would be shipped.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
They make a shipping error and you have to pay to get it back to them.
They do not respond timely to their emails
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
It was very easy to use and got paid relatively quickly.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Directions were clear and I was paid quickly. Great experience
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Book arrived in exact condition it was advertised to be in, and it arrived promptly. I would definitely use the seller again..
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Placed my order via AbeBooks and received quickly and with no problems!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I spent over 2 months going back and forth with customer service (initially my error I missed the first email response) as the book I purchased was incorrect. The title and image was for a specific edition of a book and I received the previous edition. I was told that as a consumer I am expected to check the ISBN numbers. After I was finally offered a refund the response back was in I am outside the return window. Will not be purchasing from here again.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
It was a very pleasant, easy and smooth transaction. Super quick shipment, too! Thank you!
You are very welcome! Hope to work with you more, Valerie. - BooksRun Team
Book sent quickly and was a great price! Will look here again.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
I deal with several book vendors and Book Run is the only one that charges insurance. What is the insurance for? Also I mixed up my order back in July or August and had to call twice because there was no communication between Books Run about the order missing books or being incorrect.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Textbook Rentals Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear that you liked the item! - BooksRun Team