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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Would like to know when a price changes on what we have sent ie: quoted say $20 for books but payment winds up $18. Can we be told what changed
I am definitely using this service again. I ordered 5 titles and they came quickly with almost all looking brand new. I immediately told my colleagues about the service!
We are so glad to hear that! Already looking forward to doing business with you again, Jan! - BooksRun Team
Constantly changing prices of quoted buyback books once in cart for lower prices. If not paying attention you WILL lose money on your buybacks.
Automatically charge insurance for any buyback shipment (insurance is free when shipping FedEx not sure why they charge you again). Will never use again.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Always modified prices and most of the time without informing the seller
Change for insurance without giving option
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Communication was good and the payment was timely.
Thank you for the great review, Aimee! Hope to see you among our customers in the future! - BooksRun Team
These guys always have great prices and are very quick to process shipments and get payments out!
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Nice condition, fast shipping, and good packing. Two thumbs up.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
A pleasant a seamless transaction is what I experienced. My order was fulfilled quickly and the book received exceeded my expectations. I highly recommend BooksRun, especially if books are your Achilles heel.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Could not have been better. Great condition on books.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Book (sold as new) was damaged. I didn't try to get damages because I'm a foreigner and I'm not familiar with New York law.
But they gave me a 50% refund, and the book is readable. Fair!
Thank you for such amazing feedback, Radoslaw! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
I ordered a D&D book for my son for Christmas as it was cheaper than buying in the UK and was slightly concerned it would arrive in time, but it was here in just a few days, a couple of weeks earlier than the predicted latest delivery date.
The item was delivered in perfect condition, too, so my experience was very positive - Many thanks for great service!
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
BooksRun took the initiative to contact me and was able to resolve the issue to my complete satisfaction. Great people to work with.
Thank you for such amazing feedback, Fred! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
As described, delivery within the time stated, reasonably fast delivery
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
Just a great company to interface with- excellent pricing, fast shipping and fantastic customer service!
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Positive, no issues. Book came as promised. No complaints.
Thank you for sharing your experience with us, Laura! - BooksRun Team
No issues at all. Arrived quickly and in the condition as described.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
I did this survey the other day and it didn't let me finish so I hope it will this time. I have read the book and while it was technical in places I quite enjoyed it. I will not write this again.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I never received my book and was told it was delivered. After following all their suggestions I filled out a missing package firm with USPS. Still no book and no refund.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Book ordering was fine but there are zero reviews om the site. Why do you not show reviews. Also, no one responds to my questions. I asked a few times and no response in weeks. Why no response? Let us see reviews.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The book was as advertised and arrived in a timely manner.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Robert! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team