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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I ordered a book and I swiftly received said book. A+
Arrived quickly and in good condition. Very satisfied
Thank you for your positive feedback, Sandra! - BooksRun Team
I ordered my book in late November yet, it did not arrive till early January my book was missing chapters one through three and part of four yet when I try to return it, I can't as it's too late even though the book arrived late missing almost 1/6 of its contents notes it is a three hole punch book yet these people should still be checking to see if any of the material is missing, which it was when it arrived I have tried to contact the phone number yet. The people do not answer even when I call at the required time I have left reviews and even emailed the people yet. I have not gotten a response. The only thing I want is either my money back or a new book shipped in its place.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
Was able to get my school books at a very affordable cost and arrival time was great also
Thank you so much for the positive review, Alisa! - BooksRun Team
I ordered a used book with BooksRun. It was a decent value; however, the condition of the book was worse than I expected. Apparently, it had been used as a textbook for some college class and had gone through at least seven owners based on all of the stickers on it. The condition of the pages were fine. There was some highlighting and underlining in it. All of that was fine. The condition of the cover of the book was what was what surprised me. It was in pretty bad shape. I would have thought the description would have been a little more explicit about the possible condition of the book. With all of that said, it is still very usable. It just looks like a piece of trash on the outside.
We are so glad to hear that! Already looking forward to doing business with you again, Stephen! - BooksRun Team
BooksRun had the book I needed for a Christmas gift at a competitive price. The book arrived quickly and as described by BooksRun. Excellent customer service! Thank you!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Received the books I ordered in record time and at the best prices ever. I will definitely shop here again!
Thank you so much for the positive review, Connie! - BooksRun Team
Book was in very good shape and super fast shipping!
Thank you for your positive feedback, Steve! - BooksRun Team
Fast delivery and had all the books we were looking for at a great price.
Thank you so much for the positive review! - BooksRun Team
Excellent, book arrived promptly, intact, and in great condition. Was able to keep re taking test at my on pace to be prepared for my examination.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Book arrived in a timely manner in the condition described. That's all I ask. Great selection and always great prices.
Thank you for the great review, Becky! Hope to see you among our customers in the future! -BooksRun Team
This was my 1st time ordering used books. The experience was excellent and I will definetly use it in the future,
Thank you for your positive review, Charles! We are glad you liked our services. - BooksRun Team
Book is in the exact condition stated. Fast delivery!
Thank you so much for the positive review, Teresa! - BooksRun Team
Fast shipping and a good quality book. Will be using this seller again!
Thank you for your positive feedback, Krissy! - BooksRun Team
The book was in great condition and arrived safely.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Fast service, quick delivery. Highly recommend.
Would purchase again.
Thank you for sharing your experience, Maureen! That is really nice to hear! - BooksRun Team
Shipping was fast and the item I received was exactly what I expected.
Thank you so much for the positive review, Kaia! - BooksRun Team
Great price...quick delivery. Will order from here again.
Thank you for sharing your experience with us, Ellen! - BooksRun Team
Got a new book at a discount, lowest price I could find. Delivery was faster than expected.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I recently rented two books from Booksrun. One is fine but the other has tons of writing in it. Basically all the review exercises and chapter tests are filled out. If it was just highlighting I wouldn't care but when the book nowhere did it say in the description that the book was completely marked up. I contacted customer service to ensure I first, wouldn't be penalized when I return it, and second, to see if they could possibly send me a different copy. It took over three weeks to initially respond asking for proof of my claim. I sent pictures in response and have now been waiting another week with no reply. The start of the semester is quickly coming so I guess I'm stuck with a completely defaced book for the term. Definitely would NOT recommend this site primarily due to the poor customer service experience.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the positive review, Rachel! - BooksRun Team