Books A Million

Its taken two months to get one of two books and only because I had to stay on them. Four weeks after the order i emailed customer service to inquire about my order. On THAT day they initiated the order. One book shipped. On the day I received the one book i emailed again. Hey, where's my other book. This was yesterday. Today the 2nd book shipped. The initial order was in January. Its mid March. Just dont bother. They will certainly charge your card quickly.

I ordered a book to read over the holidays on December 2nd. I recently received an email that it was on its way on JUNE 22nd. I have since moved from that shipping address and won't be receiving the book. Customer service refused a refund because I could not return the book that I did not receive. They said I had to wait 30 days for the books to be returned by the person that is receiving it at my previous address. Most companies would simply send a new book to the proper address. Books-A-Million had the worst return/refund policy and I was blamed for not keeping up with the release date of the book that the publisher had pushed back.

E Book would not download and no help from them. Got nothing but a download link that would not download. Talked with first help person that asked for my acct # and by the time I came back they were gone. Second one asked the same question again and said I needed to download an adobe file... which I did and still no luck... then she was gone! Grrrr... third person which I think was # 1 person came back and said I need to login... but no obvious login area... asked for a refund... would not recommend... to anyone!

I love this store as well but alot of books that I am looking for be on Amazon and although amazon is cool I don't want to read on kindle. So that where you guys come in and the problem with you guys is that I need more options in books and options on how I would like to receive my ebooks. I like that you give other authors a chance that amazon didn't give them, but I need the selection to be like amazon I need ALL the books. ALL of them. From the no so famous to the super famous. I need that from you.

Do not buy from BAM! Almost two weeks and my book is stuck in pre-shipment, even though the header of the email said "shipped". I go to my account and check UPS and it hasn't been shipped. They haven't even gotten the package. Took two emails to them to finally get a response several days later with some lame excuse that it is the UPS causing the delay and it will take 14 days to get to me--how about actually shipping it first? Do they not realize that most people buy from other places as well that use UPS? I get packages from UPS several times a week with no delays. Seeing other reviews, I am not the only one who has this issue and we all have been given the same response and no product. There are much better places to buy books from online. I had to escalate things with Paypal, and they sent in the same lame auto-response about UPS taking 14 days, when it has been stuck at "order information received" for TWO WEEKS. According to Google: "UPS has received the electronic transmission of shipment detail from the shipper and a label has been created for your shipment. UPS does not actually have possession of this package until there is an additional scan on the package."--They LIE to you about shipping things! This behavior is unacceptable!

I ordered over 130 dollars of product from here, they sent it to me in two shipments. 10 different books in two shipments split 4 in the first and 6 in the second. I received the second shipment today and it contained ONE of the six books that their website said it would contain. Honestly if I could give zero stars I would its THAT terrible. Based on reviews on here I'd say their customer service is going to be absolutely useless in resolving this issue. DO NOT BUY FROM THEM THEY WILL RIP YOU OFF

Shipping charges on top of service charges and just horrible service. Standard shipping not even an option... had to be express... with nearly the same delivery estimate. Rotten.

Have ordered multiple times from Books-A-Million and I continue to receive outstanding service from this company! I highly recommend.

My main problem with BAM is using their discount coupons. I often get a $5 off $25 coupon. When I try to use it, the receipt says got $5 off on $25 purchase, but does not take off the correct amount. I must almost always go back to the store to get the correct amount I am owed. This has happened many times over the years. I have complained and told them to have management correct the problem. Nothing has been done. Two weeks ago, I used a $5 coupon, the receipt listed it, but no $5 was taken off. I returned to the store, showed the manager, and he saw I was correct. He gave me a $5 gift card to correct the problem. The cash register could not correct the problem. This week, I had a 20% off coupon. The receipt listed the discount, but did not give it to me. I did the math in my head and showed them what my charge would be and gave me a corrected receipt. When I got home, I used my calculator to figure out how much I should have received. They still owed me $1.86 that I have not gotten. I called a number the store manager gave me and explained the problems. The representative was no help, He said talk to the store manager who had already said he could do nothing. The representative said someone would call me back. So far, nobody has. If I was not so good at math (i have a Ph. D.), I would have been cheated out of hundreds of dollars over the last few years. I have complained numerous times about this problem and nothing has been done. How many of you out there do not go over their receipts like I do, and have been cheated. Tell everyone to check their receipts when using a coupon. It may say you got the discount, but most times you may not get the correct amount. They are cheating their members of thousands of dollars. Stay aware!

Store tried to charge me $10 more in store than their own website. Manager told me to go buy it on amazon

I placed an online order for a book for a Christmas present on 12/9/20. BooksAMillion accepted my order but within hours notified me that the book was unavailable, would be backordered and could take up to 4 weeks to ship. The delay was unacceptable. I found the same book on another site and ordered there. I tried to cancel my BAM order but it was marked "pending" in their system and the website tells me a "pending" order cannot be cancelled. I don't know why BAM has an issue cancelling an order that hasn't been shipped yet. I tried cancelling by email, too, but got no response to my emailed request. I called the customer service number they included in the email advising me my book was on backorder *******550). I was on hold for almost 40 minutes, but the customer service rep did cancel my order. I just received an email confirming the order is cancelled. Given the fact that they accepted my order when they didn't have the book to sell and the hassle I had trying to cancel the order, I will not be using BAM for any future orders.