The first visit I was told I did not have an account - which I did pay for so on first visit, they then charged me for another account. Second visit they found BOTH accounts but refused to refund the error. I am a teacher and they required me to show proof which I did but they did not note it on both accounts. Third visit I went to purchase my items and a new person was at desk. When I told her about BOTH accts and to please make sure I rcvd my teacher discount she hit the total and didn't put in discount. To which I replied "it's fine forget about it today, I'm In a hurry". There were 3 employs not helping but rather sitting at the coffee shop talking and ignoring customers (2 in wheelchairs) and looking for help. The new person called over to the mgr and asked her to correct her error. Unfort the new person had not pulled the receipt for me after my payment went through and in her words it timed out it was out of paper. When the mgr asked me for the rcpt, I explained I wasn't given it but that I could pull up my bank acct to see if payment went through. Again reminding them I'm in a hurry, forget the discount and needed to leave. The mgr started flapping her arms (literally), pulling the bags out of my hands, and screaming at me top of her lungs, that it was my fault, she refused to give me my purchase items that were bagged and said she needed to have me prove I paid for them. Even tho the employee Verified the charge was approved as I pulled up my bank online to show the purchase posted. She told me to shut up and threw her hands into my face aggressively. Telling me again to just stop talking and wait. It was the WORST I have EVER been treated in my life. She refused to give me her full name and claimed to be the mgr- grey blonde, late 50's, RUDE and irrational person claiming her name was Phyllis. Once she pressed enough buttons she saw it had gone through and threw the bags at me! No apology whatsoever. She said "good luck complaining no one cares and I'm the mgr". I said I'll call corporate. I'm in charge of an large homeschool system and I will never use this company for mass orders or even 1 more book there. PLEASE GO TO B&N or AMAZON! Be warned do not go to canton, GA location!, she was aggressive and a clear bully.

Sara Anderson