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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great job booking my room for my niece's wedding weekend.
Tanya was very helpful getting me a reservation for a busy date in Lebanon. Quite courteous and I would hire her myself.
Juan was so very helpful. He was polite and professional. He made booking online extremely easy.
Amanda was very helpful & transferred me to the correct dept. HOWEVER, I never received an Itinary number (via email) which made it impossible to cancel! Went thru hell to get it!
I called to inquire about room availability and if they took AARP and what the discounts might be and she found me a fabulous deal and put the discount on it and I booked a room. I was only gonna book for one night I decided to book for two she's fantastic.
Darryl went above and beyond to find a place that worked within our parameters and our family. Thank you, Darryl!
Seamless registration. Leon was very professional, helpful and quick. Pleasure to work with.
Lapaaris Is a bright light in this world.
She was more exuberant in her determination to find me the best deal.
I really enjoyed her joy and I felt her smile, through the phone.
She Gave me excellent customer service.
Lapaaris deserves a raise for going above and beyond what she needed to do.
Y'all have a blessed evening,
Lovin Jesus & lovin people.
Leon answered all my questions thoroughly. Unfortunately I was unable to book through Leon as he couldn't match Priceline prices.
Made reservations for 4 nights at Econo Lodge near Steinbrenner Field beginning March 7,2023 for Yankees spring Training games. Excellent service with polite interest in meeting my requests for room with microwave and refrigerator. This young lady helped this old guy with the tech help necessary to complete the reservations. Than' you Kanishia.
Carlos was pleasant, efficient and thorough. I look forward to our stay at Hyatt as a result.
Very friendly, patient and kind! Just what we needed when trying to get home and having a stop because of an ice storm in our path. She was wonderful! Thank you!
He was pleasant and quickly reserved my room. Everything was explained to me so that I easily understood.
Quick, efficient service. Ashley was very professional yet personable.
Jamie was pleasant and efficient, got me the hotel info I was looking for quickly. It's nice to have good service!
Wonderful great service would recommend to all! I enjoyed the staff wonderful helpful people very kind!
Excellent was not difficult to talk to and answered my question promptly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members