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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The room was clean countable beds. What I don't like is that they didn't refuond the $100.00 dollars depocit us they say and we didn't damage anything or take.
Helped me locate hotel closest to venue. Looked for prices in my range. He was pleasant, well spoken accommodating
Thank you for all your help! Danielle was a pleasure to speak with and offered a great customer service.
She did an amazing job she went out of her way to make sure that I was accommodated
Pablo was eager to help me. He have me information on several possibilities to house my family during our Hot Springs visit to attend my granddaughter's wedding. I appreciated his help. (Tell him to practice saying "more economical" rather than "cheap".)
Efficient, friendly service. Booked exactly the room I was looking for.
The support was Great!
I got the room I wanted.
I wish all the people I talked to about my trip were half as good as Jeannie was.
Was respectful and fast, found best prices……meet up to expected standards
Unfortunatly we didnt find any room in our location because everything booked so quickly but she was an angel and gave us a lot of choice! She was very understanding and i 100% believe you'll have an exeptionnal interaction with her too!
Rachel was very helpful in reserving a room for me at the Olympic Inn in Pt. Angeles, WA.
I made a reservation with them. When I got my receipt I noticed HUGE fees.
Taxes and recovery fees of $70.58 on a room rate of $95.76? Are you serious?
That is ridiculous.
I have never seen taxes and fees amount to over 40% the cost of a stay at hotel or 73% of the nightly rate as in this case, especially not at a basic hotel like the Sleep Inn.
When I asked them for an itemization of the "taxes and recovery fees" they gave me some long BS answer and have yet to provide and itemization of those fees. When I called the hotel and asked them for an itemized receipt they said "this was booked through expedia and you have to get the receipt from them". All this company does is book a reservation through expedia and then tacks on a huge fee that they hide in "taxes and recovery fees". It is dishonest and a scam. They should be shut down for doing that kind of business.
Hi David, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with their reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. We have reviewed your order and everything was disclosed as it should have been on our checkout page.
Leon was exceptional. We live in Pennsylvania and our son and his family live in Austin. Our son is handicapped and they were out of power yesterday and looking for a hotel. Leon was such a huge help. Thank you.
It was a very good service, the attention that was given to me was very professional, an excellent person to serve the client.
Looking for a hotel last minute and Jamie was able to book us a room close by with a very easy process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ron, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline