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BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companyβs commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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The service was excellent. They assisted me with all my issues. I will always use hotels.com. Jeanne was very helpful and quick with resolving my situation
Mario was very personable and nice. He was professionnal and answered all of my questions. Will book a stay here again
The agent was very patient with my question. Knew the area very well. Very happy with the process. Will be using app again.
Brenna was extremely patient while making a very last-minute phone reservation to stay at the Pacific edge this week. She made sure that I had not only received my text confirmation but also the email confirmation and the insurance information. I was very pleased with her patience and I'm very happy to be returning to the Pacific edge because it is an affordable hotel on the oceanfront in Laguna Beach. Thank you Brenna for all your assistance!
Dave right away was polite and patient with me because I couldn't find my rewards number. We finally got everything set for my kids who were stuck in another state. He was much appreciated
Hugo was kind to get me through the booking process quickly and found me the best room for the price.
Excellent and pleasant rep. She was very knowledgeable and helped in some issues on getting the rooms that I wanted.
He was very pleasant and he had a lot of patience with me. My boyfriend couldn't figure out what hotel to stay at.
I'm not pleased with my experience and was booked for wrong date. Now I have to fight Marriott for a refund because the agent did not book as I requested. I'm extremely disappointed
Aminah is friendly, patient, knowledgeable and professional. Thank you so much for your assistance in a difficult situation!
Carol M. 4/26/25 while at Mohegan Sun without a room.
Barbara was excellent in providing assistance with reservations
It was a great experience
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Assistant was patient as I kept typing the wrong card number. She had knowledge about the rates and charges I was informed of the policies and what the hotel had to offer in advanve
You were vey good for your employer and yourself but not good for customer. Added too much items without asking. You totaled up $211. Hotel site charged only 178. Your company was difficult to deal with when asked for refund. However you are good at t as talking with customers
Mae was amazing and quite patient. She helped me book my reservation without any issues. She answered all my questions and took the time to explain everything properly.
Lia was extremely patient and helpful. She made certain that we were clear on all dates, prices and fees. Thank you, Lia!
Had to book by phone due to Hilton on line services being down. The phone reservation process was antiquated, the representative was hard to understand and the chatter in the background didn't help the process also, the representative also said that she could not let me know when the on line reservation process would be back up. Unfortunate, Hilton is usually pretty good. Not today.
Humberto was very polite and informative. I look forward to our stay. The $25 gift card is a good incentive. I'm excited to use the card
Wonderful customer service from David A. When he helped me with my hotel booking. Very professional and quick meeting our needs at a nearby hotel with reasonable rates. Thank you!
Polite, great experience, he did alo of research to find what I needed, we are greatly grateful for his help, the best customer service, also did in timely manner.
Lisa was so patient and friendly. She took the time to answer my questions and search for the best accommodations at a great price.
Answer: SCAM. Huge Fees, no refunds. Would NOT recommend. Do yourself a favor and Pass by when you see this site.
Answer: Agreed! WHY? Absolutely the most blatantly deceptive company I have ever come across.
Answer: I'd love the answer to this! This agency fraudulently charged us $1800!
Answer: Make sure you are booking directly on the hotel's website.
Answer: I was just too tired to drive 90 minutes home. I needed to be back to this area really early in the morning, so I saved 3 hours of driving time and got a good night's sleep also!