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BookOnlineReviews 5,840

4.6

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoo...


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Great service
May 9, 2025

The service was excellent. They assisted me with all my issues. I will always use hotels.com. Jeanne was very helpful and quick with resolving my situation

Date of experience: April 29, 2025
Arizona
1 review
0 helpful votes
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Booking experience
May 8, 2025

Mario was very personable and nice. He was professionnal and answered all of my questions. Will book a stay here again

Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
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Knowledgeable
May 8, 2025

The agent was very patient with my question. Knew the area very well. Very happy with the process. Will be using app again.

Date of experience: April 28, 2025
California
1 review
0 helpful votes
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Excellent confirmation service
May 8, 2025

Brenna was extremely patient while making a very last-minute phone reservation to stay at the Pacific edge this week. She made sure that I had not only received my text confirmation but also the email confirmation and the insurance information. I was very pleased with her patience and I'm very happy to be returning to the Pacific edge because it is an affordable hotel on the oceanfront in Laguna Beach. Thank you Brenna for all your assistance!

Date of experience: April 28, 2025
Michigan
1 review
0 helpful votes
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Excellent Customer service
May 8, 2025

Dave right away was polite and patient with me because I couldn't find my rewards number. We finally got everything set for my kids who were stuck in another state. He was much appreciated

Date of experience: April 28, 2025
New York
1 review
0 helpful votes
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Hugo was awesome
May 7, 2025

Hugo was kind to get me through the booking process quickly and found me the best room for the price.

Date of experience: April 27, 2025
Pennsylvania
1 review
0 helpful votes
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Hotel reservation
May 7, 2025

Excellent and pleasant rep. She was very knowledgeable and helped in some issues on getting the rooms that I wanted.

Date of experience: April 27, 2025
New York
1 review
0 helpful votes
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Great Customer Service
May 6, 2025

He was very pleasant and he had a lot of patience with me. My boyfriend couldn't figure out what hotel to stay at.

Date of experience: April 27, 2025
New York
1 review
0 helpful votes
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Incorrect booking date
May 6, 2025

I'm not pleased with my experience and was booked for wrong date. Now I have to fight Marriott for a refund because the agent did not book as I requested. I'm extremely disappointed

Date of experience: April 27, 2025
Connecticut
1 review
0 helpful votes
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Aminah is friendly, patient, knowledgeable and professional. Thank you so much for your assistance in a difficult situation!
Carol M. 4/26/25 while at Mohegan Sun without a room.

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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Help with teservstion
May 6, 2025

Barbara was excellent in providing assistance with reservations
It was a great experience
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Excellent customer service
May 6, 2025

Assistant was patient as I kept typing the wrong card number. She had knowledge about the rates and charges I was informed of the policies and what the hotel had to offer in advanve

Date of experience: April 26, 2025
Nebraska
1 review
0 helpful votes
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Hotel reservations
May 6, 2025

You were vey good for your employer and yourself but not good for customer. Added too much items without asking. You totaled up $211. Hotel site charged only 178. Your company was difficult to deal with when asked for refund. However you are good at t as talking with customers

Date of experience: April 26, 2025
Nevada
1 review
0 helpful votes
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Mae was great!
May 6, 2025

Mae was amazing and quite patient. She helped me book my reservation without any issues. She answered all my questions and took the time to explain everything properly.

Date of experience: April 26, 2025
Wyoming
1 review
0 helpful votes
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Lia is awesome
May 6, 2025

Lia was extremely patient and helpful. She made certain that we were clear on all dates, prices and fees. Thank you, Lia!

Date of experience: April 26, 2025
Wisconsin
1 review
0 helpful votes
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Painful process
May 6, 2025

Had to book by phone due to Hilton on line services being down. The phone reservation process was antiquated, the representative was hard to understand and the chatter in the background didn't help the process also, the representative also said that she could not let me know when the on line reservation process would be back up. Unfortunate, Hilton is usually pretty good. Not today.

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Reservation
May 6, 2025

Humberto was very polite and informative. I look forward to our stay. The $25 gift card is a good incentive. I'm excited to use the card

Date of experience: April 26, 2025
Indiana
1 review
0 helpful votes
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Fantastic booking
May 5, 2025

Wonderful customer service from David A. When he helped me with my hotel booking. Very professional and quick meeting our needs at a nearby hotel with reasonable rates. Thank you!

Date of experience: April 26, 2025
Alabama
1 review
0 helpful votes
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Great service
May 5, 2025

Polite, great experience, he did alo of research to find what I needed, we are greatly grateful for his help, the best customer service, also did in timely manner.

Date of experience: April 25, 2025
Illinois
1 review
0 helpful votes
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Patient and friendly
May 5, 2025

Lisa was so patient and friendly. She took the time to answer my questions and search for the best accommodations at a great price.

Date of experience: April 25, 2025