From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Ariana was very sweet & nice on the phone. I explained to her my connecting flight in Dallas was cancelled b/c we came in so late & I needed a hotel asap. It was a little after midnight. She checked the Grand Hyatt since it was at the airport. After adding taxes the one night stay was going to be over $630.00 she checked the other hyatt properties. Found one & when she went to put my CC in, she said the rooms disappeared & all Hyatt properties except the Grand Hyatt were full. I said book it & I'll walk to terminal D to the hotel. Upon arrival, a clerk named Lisa said Ariana accidentally booked the room for Saturday with a check-in of 3PM! Lisa refunded my card and gave me ******* as the confirmation cancelation number. I've been trying to contact Hilton since 6am CST to make sure it's been rectified. CANT TALK TO A HUMAN!
I called at 3:00 am to request a room to get some rest as I am on a cross country trip from Texas to Boston with my two pet dogs. Scott told me there was a pet friendly room available at the Days Inn at Wyndham. When I arrive the guy at the front desk was very rude and told me I could check in until 3 pm later in the afternoon! He also informales me I would be charged additional fees for my dogs. When I called for customer support the guy on the line was condescending, told me he was unable to transfer my call to a manager or supervisor and that a "review" would need to be conducted before they could determine if the would return the $103 charged to my bank account for a room I could even use.
Worst. Experience. EVER!
Scott did everything perfectly. He provided options. He had an easy demeanor. The whole experience was good. He is an excellent representative of your company. He should be looked at for promotion. Good employees are hard to find. Exceptional ones should be acknowledged.
Two thumbs up on her. She was super helpful and amicable. It truly added value to my purchasing experience and I am comforted knowing such competent individuals exist.
Great. Not only did you save me money, I appreciate the 2 free bottles of wine.
The lady on the phone was very helpful and professional! Thank you
Needed a place really quick and wanted to solve the problem driving. Was booked four nights at a great rate within 6 minutes.
The first impression that a customer gets is through the phone and my experience was amazing Araceli was so sweet and courteous she made sure I was content we need more people like Araceli.
Sincerely,
Norma M Vasquez
Lauren was knowledgeable, courteous and professional. She was patient and very thorough
Great very polite an tried to really help me find what i need
I was in a bit of a panic as we hadn't booked a room for the same day. Robert was patient and helpful and searched until we found one that met all my panicked needs. Thank you for your professionalism!
Quick, efficient, explained everything clearly.
Pleasant and respectful.
Thank you!
Scott was very helpful. My original travel plans had chamged due to bad weather. Scott helped me get a place for the night
Selina was lovely and professional and
I appreciated her courtesy
Very pleasant experience.wish I booked early in the week thanks again
Mohammed did a great job getting me booked into a hotel room on very short notice. He was very professional and a pleasure to work with!
We had a wonderful stay and everything was a positive experience
Brittany was very professional, efficient, as well as friendly.
Julio did an amazing job booking hotel stay.
He was courteous and friendly
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members