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From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
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I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day. Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager, well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording. I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges. I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members