From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Incredible supply of parts for all manufacturers and models, extremely helpful support team, and fast shipment! Very competitive pricing as well, A+
Simple small motor repait that required additional parts in a timely manner not available at any local stores.
Part arrived fast and was shipped in very good packaging and was exactly what I ordered great company to do business with
Boats.net has the parts I need for an older Yamaha outboard, prices are reasonable, ships quickly.
Used their sight, easy to find what I needed.
Quick shipping.
Ordered 2 accidentally and was able to remedy the problem right away by calling and getting help immediately. Received my order promptly after the order was placed.
Easy to look up my motor and use the diagrams to identify the exact part i needed.
One of our props was damaged and we needed to replace it quickly and Boats.net came through for us. The boat is back out on the water doing its job with no down time.
Original order was place 3/19. I needed the part so I could use the boat that Friday so I paid for 2 day air. Originally the part was to arrive on 3/21, then it was pushed to 3/22, then it was lost some how or somewhere. That was order#10-*******
Called on Wednesday and the customer service Rep agreed to send a replacement via overnight so I could be back on the water this Friday. Order #*******. It's now Thursday at 5:40. When I checked the tracking, the part is still waiting to be picked up. I'm out another weekend because of this. There is no way I can rely on boats.net after this.
While mary of their orders arrived without drama... Small items are often shipped UPS that gets transferred in route to the US post office, And in plastic envelopes that could be mistaken for garbage on the floor of a delivery truck. While I understand the need to reduce shipping costs, they're doing so at the expense of the item arriving at its destination. I've been waiting almost ten days for o-rings that were likely shipped in a cheap plastic bag that didn't survive the shipping process. They made it to my state then were sent back to the state of origin which tells me their cheap plastic bag Has a damaged label or a typo in the tracking number.
We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.
Hard to find parts and fast delivery price reasonable
Easy to use and easy to find exactly what I was needing and looking for... fast shipping
Easy to find parts and was able to upgrade my shipping over the phone with ease. Thank you.
Miscellaneous outboard engine parts were needed for a customer repair. The quick delivery got our boater back out fishing for the weekend.
Our Boat shop has been a faithful customer for many years and look forward to many more. Jolly Roger Marine, LLC.
Parts and service give a very happy yeah got here got job done thanks
I paid 17.95 for expedited shipping. I was told 3 days. I ordered it on Tuesday 3-19-24. It shipped the same day. I did not receive it until Saturday 3-23-24.
Thank you so much for reaching out to us. I see this was delayed and took longer than expected for expedited shipping, I have opened your order and refunded the shipping back to you. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for any inconvenience this may have caused you. I have reviewed your order and do see that it went out yesterday but the carrier hasn't scanned the part out for delivery. If you reference 10113957 on your next order we can give free shipping on it if you would like to give us another chance. We do again apologize for the shipping issues.