BluehostReviews 21,468

I'm still struggling to learn the functionality of the site.

I want to create a professional looking website, and I don't know how/where to begin. So far, I have not found the info I need.

Websites on Bluehost continue to give users 404 errors. Customer service is extremely hard to reach.
Email service is horrible. It became so undependable I had to start using a 3rd party provider.

Bluehost was great for quite a few years but this last year has been the biggest headache. Terrible customer service, i was given fake support emails and when i confronted the next agent they told me they don't exist. I have spent hours sitting on chats waiting for responses just to have the solution barely be solved even though it's been done before. This is on top of having my website deleted by someone as well as all the login issues I have daily.
I'm not one to complain but I have just felt so done with Bluehost lately and it is not the same as it used to be. I'll likely be going somewhere else when possible.

Seems to have a lot of problems that take a long time to sort out with support

Data protection is something you should provide with any service to avoid any legal liability. Other services offer that. And as my business is shrinking, I will have to switch to a provider that doesn't charge for simple automated extras.

Every time our sites is down
I do support my self
But after 24 h sites go to down again
The issues still until now

Its very hit and miss. I find you are seekign new customers rather than helping current clients. If it is a simple task things are done perfectly, or if I tell you what to do it gets done. But problem solving I find i get fobbed off and sent in circles

I had issues with my website, which took you ages to address.

I have been using Bluehost since 2017, and it has been a great service to me. Chat is my best service option, not email or phone calls, and it works fine for me.

I asked how to do something, and support ended the chat.

Overall good experience with functionalities and ease of use of the platform. Not so pleased with the support.

I waited 7 days for a domain to transfer and called 5 different times and was told the first time. All done, should be transferred in a few hours. Then called back that night. Took my transfer code and after 30 mins said your all set should transfer in a few hours. Then I called back 2 days later, and was told it could take up to 3 days. Then called back 6 days later and told it could take up to 14 days to transfer. I said BULL$#*!!. Something is wrong. She put herself on Mute and refused to hang up so that I would hang up first. I tried to talk to her but she refused to answer, and no music. I waited for about 45 mins with her on mute and then she hung up. I left her all 1 star review. Then I called back and the last person solved my issue telling me Godaddy has to release it that the code likely expired. Called Go Daddy and said have the owner of the domain release it. It was transfers in 30 mins. The service SUCKED. Terrible terrible service to wait 6 days for my business domain and email accounts and having to call Bluehost 5 times in 6 days was horrific. Your service was 1 star at best. You waisted so much of my time and made my business very hard to operate for 6 days. And that rep needs to be fired.