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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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You ask me for my opinion every time I log in. And I do it 10X a day.
So I rated it 5 stars the first 5 times, but now I'm sick of the constant popup. So one star until you can figure out how to stop asking me the same $#*!. Your NPS is whack.
Clunky, hard to log on, Wordpress interface not intuitive
The online support takes part of my 25 mins looking up how to help me.
The new account panel has been confusing and not so much user friendly
I have regular issues with the site that need advanced support. It takes weeks to correct these issues.
I can't get any email, and in a matter of hours all my services have been downgraded. WHY
The chat bot does a very poor job. It would be nice to have real agents to help clients who may be experiencing issues. I also have issues with the billing department. I have sent payment twice already but for some reason it just does not seem to be registering and I have not heard anything back from anyone, only that my domain is expired inspite of my attempts at renewal.
I'm having financial difficulties as a freelance designer, and every time I log in to my Bluehost account, I'm constantly being pushed to upgrade my plan. I originally had an unlimited plan, but now I'm receiving warnings about running out of storage. I am considering moving to GoDaddy hosting to remove all of this craziness. Bluehost changes its features frequently and plans to extract more money from its customers. You are a business, so I understand about turning a profit, but I would put more value on serving the customers where they are rather than for extra profit. I'd rather have a solid customer base recommending your Bluehost hosting than try to earn a quick profit for a quarterly margin.
Instructions for initial setup leave a lot of information out.
Continually have problems caused by your system. Your reps don't have a clue and make it worse. Changing my host.
My 5 page website is not working. Blue host should have known that. I called and was told that it has been infected.
The host should have secured it.
Not they want $360.00 US from me to remove the virus.\
It is not fair at all.
I will be moving to another host as soon as possible.
Since I have been working with bluehost I have not been able to use my website, there is a problem one after another (More than 1 month no working well). The support team are the most horrible an unpoffesional I have never seen. Well not everyone, but you have to be lucky to find the rigth one. Sorry about it, but my experience has been horrible so far.
I've had terrible customer service. The site is difficult and finicky about browsers.
Very helpful guy, got the issues taken care of quickly and he was very knowledgeable and courteous
GET RID OF SSL SPLASH PAGE FOR LOCKOUT TECH AND MAKE IT EASIER TO ACCESS OUR BUSINESS EMAIL. WE HAVE TO JUMP THROUGH TO MANY HOOPS TO GET TO IT!
Make it hard to login, my websites have been corrupted and your only response is pay us more money
I keep getting certificate messages when sending through Outlook
I cannot even believe how bad you guys have gotten, after I'd been a satisfied customer for so many years. Nothing works and support is useless. Cannot wait to find a new hosting service.
I am so confused with how to access my website and the log in process has been a nightmare on my IPad. I chose to move everything to another provider.
Bluehost deleted my website and 3 weeks later, it's still not restored. I talked to multiple agents and managers and still, my website is deleted.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members