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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Love this hosting service! Great customer service!
I am very unhappy with the webbuilder package i purchased. I have been trying to get some customer support through chat. I was supposed to be transferred to someone to help but rep just disconnected me.
I tried to get my problem sorted using 'Chat Now' but it's not manned. Nobody is on the chat line.
Bluehost prices are great. The option to select 1 or 3 years is good, but it could be beneficial to have a mid-range of 2 years that is also mid-range priced.
I just spent $1500 with you guys to get a website built and up and running... I can't even get in contact with you nor are you making any effort to message me. I see a refund in the near future.
Trying to find when site hosting will expire - haunted by emails - get to site and cant find it
FRUSTRATING A F
Our website has been down multiple times in the past week, there were several times I couldn't even login into Bluehost site or WordPress via Bluehost. Also the email servers at Bluehost have stopped working several times throughout the day for the past five days.
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Slow performance on the administration site
Pathetically slow performance on hosted sites
Poorly organized administration site
Poorly organized help system, including many broken hyperlinks
Nickle and dime us to death on "you don't have that, so you'll need to buy this upgrade... e, g., to backup your site that is more than 1 GB in site"
No ability to backup the email system externally
Secure FTP and SSL remote access to files on the server is pathetically slow
For something promoted as "best in the industry", I find it to be a POS
Not every support technician has the same level of ability to understand website issues and fix the problem. I was led to believe that I had to transfer my domain from another host to make my website work (as opposed to just pointing the domain toward BlueHost). This resulted in a client's email being interrupted so something that was based off incorrect information.
Bluehost is a great hosting site. It's quick and easy to get to my website. I don't use all the "bells and whistles" and maybe someday I will. It has tools that I will be able to grow into as my business expands.
My website was not loading continuously the past two weeks, I can not afford this issue. I am looking for another host for my site.
Blue Host is always here for me! I've only had to call for help once, but the service rep answered my question and was very kind. I have heard from others that Blue Host has really great service. I hope that will be the case should I REALLY need it!
I appreciate having the Bluehost interface to perform many of the tasks that need to be done when hosting. It eliminates having to work with cPanel so much. However occasionally the scripts fail without notification and you see the failure by having a suddenly broken site. The Bluehost customer support is great at resolving many of these issues! And many times it is not the scripts but is cache either in the theme or the wp backend, not just the browser. I give 4 stars for the user interface and customer support and subtract 1 for not including cache clearing in the scripts and not always testing the scripts thoroughly to prevent the failures. Overall I like Bluehost over other hosting platforms!
Very good application. Access, however, is generally slow. Overall, all of the structure and advanced applications are excellent and very useful.
Decent support. Renewal pricing a bit of a shock. Could use a break on price.
The customer service at Bluehost has me sold. The service lacks and has some serious downtime issues but... You make it up with your people on the front lines?
Great attitude of IT folks, lots of online resources. The one drawback was when the site was backed up at our request, both representatives demonstrated a lack of understanding by not appearing to know where the back up site was or how to convey that to us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members