On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm confused by all the options. I'm just a business of ONE so I can't afford to hire someone to do this for me.
Its ok but getting this dialogue so early is annoying
I left message for call back from service rep and received nothing.
I am having issues with my email account and need help
Nlakjdlkjflkadjdlkfjlkadjflkjaljflkasjflkajdlkfajlkjdlk
I had 1 issue no one could help me with but besides that I'm happy
Can you kindly give me a lifetime free subscription
How would you rate your overall experience so far?
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Very good! Just freezes up at inopportune times but otherwise very navigable
Everything is difficult to find and utilize. Choices are severely restricted if you don't know where to look. Online chat takes forever to get someone then once you do there is MINUTES between answers, replies, acknowledgements, and if you look at my recent transcripts Blue Host chat is big on the upsell and almost non existent help with the queries presented by customers. Look at the 2 different transcripts that one day and see how many times I had to rephrase and re-ask my questions, VERY BASIC ones actually, until I got even a halfway response. This is what I would expect from Wix or GoDaddy. NOT BlueHost. Please fix! Are there any instructional videos for the services provided?
I prefer using the call in method (vs chat box) for asking questions/getting help. They are very kind, patient, and knowledgeable.
Been 3 years and I've had no problems. Great customer service!
I believe I have been over charged and can't access the instant chat
Overall I like bluehost. They have made some egregious errors like loosing ALL of my email and not being able to find a backup even though they claim they do backups. But considering the other options I will stay with Bluehost.
My site isn't publishing properly and I can't find any troubleshooting
Phone support sent me to two different people the second said I would get a call back and it did not come. I called back today and the supervisor I requested was not at all helpful
Changing the url and the folders of the wordpress files is a pain in the but and ran into so many errors.
Still trying to get the hang of the website, but with being able to create my site so easily, I am impressed.
100% meets my needs for my skincare blogging career.
My system has been down for 2 days and both my ISP and Bluehost are pointing their fingers at the other party.
I like being able to talk to a human being when I call.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members