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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Maybe I am an idiot but it isn't especially intuitive for an internet idiot trying to make a webpage.
We've used you for about 5 or 6 years now. Aside from the occasional (very infrequent) bout of down-time, your service has been fantastic and your company still has the best tech support I've encountered from any web host.
Great prices, especially on email addresses
Fabulous customer service on the phone, they solve any problem!
Support staff is ill-informed and gives incorrect information
I liked the ease of creating my website at first, but now I wish I had a bit more control over changing the basic templates. I'm also skeptical about using the email that came with my website because of it's limitations.
This interface is so time consuming - it's really unprofessional and sucks time from people like a faucet running. REALLY IS TERRIBLE TIME SUCK AND TERRIBLE DESIGN
Just awesome service, the best I ever seen. Bravo guys! Keep growing and making client's happy.
The website just keeps bringing be back to the website creation screen over and over again no matter what i do. Ive made my website three times now.
I've had lots of problems with using chat and agents not finishing off tasks or not answering my questions, plus chat doesn't always connect.
The support team have failed me and my site has taken over a year and still does not work
I've found the tools and UI to be easy to use and affordable for our little company.
Really great, no complains at all, it's fast and easy to use.
Bluehost Support is always very helpful. Their Support also does its best with WordPress questions.
I find Bluehost to be a company with great service and integrity. I've never been mistakenly charged for services I didn't order or renew.
Very initiative website. I tried to cancel and you charged me anyway.
Good overall, but sometimes I get time out errors when trying to access certain parts of the website, like my email.
Wish customer service was the way it used to be. The people in Phoenix were extremely helpful. But now your customer service is comparable to every other mediocre company
It's not as simple as I was persuaded to believe and for 3 weeks the site was down which harmed my plans for launch.
The support offered for Bluehost seems to have taken a serious downgrade such that I have been unable to resolve an issue on the server.
I am focusing my time to correct this, but changing server will be an investigated as an option shortly
Best hosting platform with amazing, easily accessible customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members