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BluehostReviews 21,468

3.0

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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
96
shipping
34
returns
54
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Ohio
1 review
0 helpful votes
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I'm having a very difficult time getting my proper domain name assigned to this account. I'm trying to verify it but cannot figure out how

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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The setup steps are super confusing with regard to the temporary domain name and how to proceed and when. The documentation is not very helpful. I'm a professional web developer and software engineer, and I shouldn't be confused by what happens automatically and what needs action.

Date of experience: October 22, 2022
Arkansas
2 reviews
0 helpful votes
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I have spent 3 hours just trying to log in to bluehost--I hate your system!

Date of experience: October 22, 2022
Oklahoma
1 review
0 helpful votes
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Had to pay for a different domain name- now I have two. I don't even know how go switch from the one I don't want to the new one I want as my primary,

Date of experience: October 22, 2022
Virginia
1 review
0 helpful votes
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I have been unable to access my site in the past and reached out to customer support. Customer Support never got back to me about my issue.

Date of experience: October 22, 2022
Illinois
1 review
0 helpful votes
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The support was great, but it should not have ever been messed up to begin with. Hoping for a better experience moving forward.

Date of experience: October 22, 2022
Portugal
1 review
0 helpful votes
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I'm finding the site generation a bit complicated. Created a home page, which turns out isn't the home page. I'll get there, even if I have to ask for help.

Date of experience: October 22, 2022
GB
1 review
0 helpful votes
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I cannot seem to follow any of the instructions and the You tube videos do not match my dashboard and now the web site "coming soon has disappeared, I cannot find why tagline and no idea how to choose a theme. It is a car crash.

Date of experience: October 22, 2022
Nevada
1 review
0 helpful votes
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Impeccable customer service
October 21, 2022

I am very impressed with techsupport representative John. Very knowledgeable and solve the problems I experienced with the emails very fast. He also educated me on how to avoid problems in a future. He went an extra mile to make sure I am satisfied and an issue was resolved.

Date of experience: October 21, 2022
Texas
1 review
0 helpful votes
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I'm super frustrated that I can't connect my website to this host. I'm at a loss.

Date of experience: October 21, 2022
Philippines
1 review
0 helpful votes
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URL Issues
October 21, 2022

Thousif was able to resolve my issue instantly! My experience was really amazing. I'm so happy and satisfied with the speedy resolve!

Date of experience: October 21, 2022
Wisconsin
1 review
0 helpful votes
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WordPress issues
November 20, 2022

Normally I've had really great service with BH. Five-star worthy. The tech team is outstanding until today. It did take two calls and I still don't believe that the issue is corrected. I had a major redo on a site and decided to remove WP and install another fresh WP. The tech finally did the installation for me but the issue is that there is much more effort many because I have a certain way I do the base install. It makes it easier when you have 35+ sites to manage.

Date of experience: October 21, 2022
Canada
1 review
0 helpful votes
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Very good service Thanks Kind and professional, Good. Results!

Date of experience: October 21, 2022
Colorado
1 review
0 helpful votes
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Sofi was terrific!
October 21, 2022

Sofi was patient and understanding and persevered to help me resolve my issues. I really appreciate that she kept me informed throughout the process.

Date of experience: October 21, 2022
Arizona
1 review
0 helpful votes
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Good response time for tech support, but a bit complicated.

Date of experience: October 20, 2022
Florida
1 review
0 helpful votes
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Quick response
October 20, 2022

I've called several times regarding an issue and I've been very pleased with how easy it has been to connect with a live person and each person I've dealt with has been very knowledgeable. I also love that you guys have 24/7 customer service.

Date of experience: October 20, 2022
Connecticut
1 review
0 helpful votes
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The Freyja WordPress theme I purchased through Bluehost and mojo marketplace is broken. The errors won't let it load. I had to "Download All" files from Mojo, because the "Main File download option has a 404 error on Mojo's site. The main file that I purchased is missing from the download.

Date of experience: October 20, 2022
NL
1 review
0 helpful votes
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Nothing works correctly!
November 19, 2022

Nothing works correctly!

I can't log into WordPress admin page!

I can't see Cloudflare setting on my dashboard!

SSL is not set correctly!

I don't know what is WPADMIN LOGIN Username and Password!

Everything is UNCLEAR! PLEASE tell me how to solve theses problems!

Date of experience: October 20, 2022
North Carolina
1 review
0 helpful votes
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This is just confusing to use
November 19, 2022

This is just confusing to use. Bad UI. Connecting a godaddy domain to a wordpress hosted on bluehost should be as simple as pie

Date of experience: October 20, 2022
North Carolina
1 review
0 helpful votes
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Web pro set up
October 20, 2022

Gave in instruction on how to set up web pro access

Date of experience: October 20, 2022