BluehostReviews 21,468

First time user and going well for far... with a little assistance

Having problems contacting support / getting support to answer my chat.

First time contacting them was fine and got my problem sorted immediately, but this second time round isn't a good experience so far

I was casually navigating options on my dashboard.

Very good experience with supportive staff. Very helpful when difficulties occur.

Very difficult to get in touch with support. Online chat wait time is long enough to meake one wonder if its really working. The phone support wait time isn't much better.

It has been pretty self explanatory and not too difficult so far.

Was looking to downgrade service for google workspace - reduce number of seats and change to monthly billing. Learned after consulting with support that this isn't possible. The account must be transferred back to google in order to have that type of control. This wasn't well communicated. Since there's about a week transfer time to migrate the accounts, I decided to renew as is.

I talked to someone on the phone and via chat, both were very polite and helpful, really great. The problem was getting to them - neither the chat or phone systems have a reported wait time, or an option for a call back. Both attempts required >1hr wait times, which is very difficult to schedule into a work day without more information. This is what I'm most frustrated about.

Please implement some sort of system to report wait times, hold a place in line, or initiate a callback. Or - even better - allow for asynchronous support. I would greatly prefer email when wait times are long, even if it takes a day to respond, because it doesn't hold me up waiting at a browser for a chat window or on the phone on hold. I would have used that system first in this instance.

Thanks for listening.
-Dave

Setup is confusing and not at all intuitive. Every other website builder/host I've used has been easier.

You Wordpress installations are buggy. I can't even setup a site. I edit a page. And then it changes to another page net time I go in. I want my money back.

Nothing is working! I have never built a website before but I'm also not a complete idiot. I have no idea if I'm on wordpress or bluehost and how they interact. I create a web page and have it looking exactly how i want it, save it, then when I preview it, it's completely different! I'm also trying to set up payments on woocommerce, and when I try to "finalize", it takes me to a blank page. I don't even know where or who to contact for support. This has been the most frustrating few hours of my life!

Let's Encrypt SSL install seems to have failed and I have no available options. I cannot even visit my WP Dashboard due to "security issues". I have to wait until this is resolved to do anything with your service, but I can't seem to connect with anyone on live chat. Bad first impression, for sure.