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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Cant find anything - need info to migrate a site and you make it impossible to find information
Migration has been a nightmare. I HATE that I cannot speak with a human being for customer support on your "Migration Team"
I cant find the publish button to publish my website
Tech support is useless. Wrong directions and there is no solution to my problem, even though nobody else seems to have it.
As a new person it's hard to get started. I used the profile from Blue Host for mail on my apple devices. Now I am getting "Cannot Verify Server" *bluehost not trusted. You need to contact them about many things. So far it's slower than I hoped. Let's hope these are teething issues!
There are a lot of moving parts to get setup. The onboarding experience requires a fair amount of experience to move things along.
Documentation for items like SFTP/SSH not so clear.
Have not been able to assigned forwarded subdomain from cloudflare to www directory despite communication with staff.
UX is a little funky, but great tools and usability
Website won't allow certain things and asks to try again later
I published my site with no help, but now I can't edit it?
Poor customer communication. The WordPress migration is awful. I will never use BlueHost again or recommend it to my clients.
My website went blank and disappeared. I have tried multiple times to reach someone. I spent TWO HOURS two separate times on a chat with 5-30 minutes between them asking questions. They said they sent an email with instructions, it never came. Today, I have been on hold for over an hour and have STILL not talked to anyone. Their so-called customer service is not service at all. My business is currently down because they can't be bothered to actually help me. Their agents do not know what they are doing and seem to be trying to help multiple people at the same time. I've been happy with bluehost up until now but I have never had a problem. If you can't get help when you need it, your website is useless. Mine is currently gone. Based on this experience, I may be changing hosting sites very soon.
Been trying to migrate a new site purchased this morning. Two rounds of chat support still don't have the site moved. After an hour on the phone with the last we have agree to punt and start over. Not good, not good at all. I'm frustrated and maybe it would be easy to cancel and start over.
It's all very complicated, so there needs to be plenty of video tutorials for the beginner.
I can't find things! I wanted to get to the WordPress Experts on a Saturday at 10 a,m, I am trying to find hours but there are not somewhere I have looked, and I have looked everywhere. So I called. The *******897 phone number. I get a recording that you are closed. Until when? Then you want feedback of how my agent did. I never got through. Talk about insult to injury!
Great company. Quick service all you need to get up and running fast.
Your customer phone support people are not very competent and give confusing and conflicting information. I was talked into an email migration service that I'm pretty sure I don't need.
Customer service was rude to me. Fine i can deal with that. I asked for help bringing my website over to my account got no help.
The question was how would I rate MY experience so far...Well, so far... not so good... Not Bluehost fault... I'm just in a learning curve... ask me again in a few weeks or so... I'm sure my feedback will get better. Thanks, Ms Sherry@ Rubber Necker's Market
Started with the bluehost website builder but ran into issues, and was then advised by bluehost support that it had issues and it would be better to use the WP builder. Have issues now trying to changing from bluehost builder / themes, so not a great start for a novice.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members