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BluehostReviews 21,468

3.0

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From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
96
shipping
34
returns
54
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Illinois
1 review
0 helpful votes
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My page wont load like it previews in wordpress. It seems like a dns thing, or its jsut ignoring all the css. I dont know. Cant get any help either

Date of experience: November 20, 2022
Illinois
1 review
0 helpful votes
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This is my first experience in using this platform and still in the learning process

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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Thus far, I'm really disappointed in the WordPress support; specifically, the seeming lack of intuitive steps to take in order to create a first website.

Date of experience: November 20, 2022
Michigan
1 review
0 helpful votes
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Well get trying to adjust and learn more about how to get on

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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Your help center is amazing
November 20, 2022

Your help center is amazing. I was with WIX before and I spent a ton of money for no value back. Here, I felt I have gotten my money's worth. Thank you!

Date of experience: November 20, 2022
Connecticut
1 review
0 helpful votes
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I'm happy about the way you guys help me and the patience is appreciated

Date of experience: November 20, 2022
New Jersey
1 review
0 helpful votes
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I am at such a loss I have done blue host and cannot get word press to work. This is not as user friendly as you say

Date of experience: November 20, 2022
Pennsylvania
1 review
0 helpful votes
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I have no idea what to do
December 19, 2022

I have no idea what to do. You stole 100 dollars from me. I hate this

Date of experience: November 19, 2022
Mississippi
1 review
0 helpful votes
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I purchased a domain that was somehow already in use, got a temporary domain that caused a support specialist to create a second website, that website was missing the plugins I purchased. So after contacting support again, the specialist said it would likely be 24-48 hours before my plugins (and second website) issue could be resolved. A lot of errors within a short time of trying to use Bluehost.

Date of experience: November 19, 2022
Massachusetts
1 review
0 helpful votes
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Support has been fast and incredibly helpful, my site has been great and easy to edit with word press, overall great first experience with building a website.

Date of experience: November 19, 2022
Oklahoma
1 review
0 helpful votes
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I am trying to get my website up and going and the instructions are not as helpful. Still lost. Not easy to setup.

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Setting up a site is not as intuitive as one would think. Being a beginner I am having to find online videos online to help guide me through the process.

Date of experience: November 19, 2022
Kenya
1 review
0 helpful votes
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Am unable to publish my site
November 19, 2022

Am unable to publish my site. Still trying to figure out how to do it

Date of experience: November 19, 2022
Georgia
1 review
0 helpful votes
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A little confusing and not streamlined enough but that might just be the part that connects to WordPress. So many options all over the place. Kind of messy

Date of experience: November 19, 2022
Michigan
1 review
0 helpful votes
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Very difficult site to navigate, not user friendly

Date of experience: November 19, 2022
Oman
1 review
0 helpful votes
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Could not select username, autogenerated my name as username which I do not want. Unable to change this on my own, and staff have not offered resolution.

Date of experience: November 19, 2022
Jordan
1 review
0 helpful votes
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November 18, 2022

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Date of experience: November 18, 2022
GB
1 review
0 helpful votes
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Thank you!
November 18, 2022

It was a straightforward experience that resolves all my issues in a timely manner.

Date of experience: November 18, 2022
Florida
1 review
0 helpful votes
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The email from new domain is not functioning. I am having trouble setting it up.

Date of experience: November 18, 2022
Pennsylvania
1 review
0 helpful votes
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Site has been down and can't get support via chat.

Date of experience: November 18, 2022