BluehostReviews 21,468

Still getting used to how difficult wordpress is to use

Very easy to navigate through the site, and the layout is simple but articulate, which is fantastic for a new user like myself.

I am dealing with offshore support on some basic things with zero resolution.

Before signing up I specifically asked whether support was going to be USA based or in some random country. And as expected I am in support hell right now for something I consider very basic.

I think I'm going to love this, but it is confusing at first.

The core Bluehost services seem to function well most of the time - however as soon as there is a problem you have to deal with the most incompetent customer service. This mainly refers to the online chat support rather than on the phone, where the representative is only speaking with you, rather than muliple customers at the same time. Over the course of 5-6 conversations over the course of a week (two separate website issues) i experienced all of the below multiple times:

- huge lay / delay in responses as the representative speaks to other customers at the same time
- incorrect answers being given, disengagement from conversation when these answers are challenged
- inability to answer questions - if the representative doesn't know the answer, or believes that answering will show that they were incorrect previously - they just ignore the question, again and again, trying to move onto to another point
- hanging up from the call / chat session when challenged on the incorrect answers / support being given without any notice

Overall a terrible experience, we are moving our business elsewhere as it is not possible to receive accurate answers

Very confusing learning how to customize a website, have to watch youtube tutorials

My website is unreachable and it took 3 days to get my bluehost account back.

It's a bit overwhelming, but the resources are very helpful

New to bluehost. Purchased a domain but I need help setting it up, I cannot find clear instructions.

I needed help today and *******@bluehost.com (Thomas) was able to provide excellent service and he has so much patience in helping me with my login, etc.

A lot of misguiding and stealing customer money, in sign up basic plan, there is free SSL for one year but company charged SSL fee too in add-ons

I'm trying to get back to the page that provides lots of themes--I could select free or customized themes. I decided to skip the fist time I saw it, and now I can't get back there.

Your automatic renewal process and inability to cancel sucks. Sending a reminder 14 days out when you require 16 days' notice is slimy.

Still trying to figure this out and get the site running.

The tutorials and articles have been very helpful and clearly written. I love the screen shots; they help me better understand the information.

Im still a little confused as a beginner but I'll get it.