Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
The last person I spoke to was incredibly unhelpful and could not provide me with any useful advice on how to migrate my website. He also got my website wrong the whole time and thought we were talking about a totally random website
I'm jumping around various youtube videos to figure out how to do all my configuration. You should control your own narrative and have getting started videos on your home page.
My website is down even though I paid for it. Not a great experience right now.
I purchased 2 domains by accident, I was looking at availability and the one that I didnt want did not delete from the cart apparently. I chatted with support and was told that I could not get a refund for the second domain and I could not change it. So now, I have 2 almost identical domains, which is not what I need. I also made my purchase hours ago and am still unable to use my domain as I am getting an error code. The support rep told me twice that he fixed it and I am still at a standstill not being able to work. This has been a horrible customer experience. I called in as soon as I noticed the charge on my card and contacted your company. There should be a threshold for either a refund for a mistake or the opportunity to exchange/change the domain to another domain address which I absolutely would have been happy with that solution if a refund wasnt possible. But to say I have zero options is horrible customer service. I was referred to you but I will absolutely NOT refer anyone to your company.
Used to be A+, now a solid F. It is now day 3 and still no resolution on my site being down. You can't get hold of support. You are only sent to a call center that appears to have the most basic technical knowledge. Like others, I will be looking for a refund to take my business elsewhere. You can charge people a service and not provide the service. Simply unacceptable.
Hi, i am a very unhaapy customer of Blue Host, as of today i have been delaing with blue host the past 8 years and have more than 3 domains, but today i am really disaponted the way the your team has responded and i never expected blue host to offer such a high non compatative pricing which will lead to stop dealing with youll anymore, i will not recormand to any of my known people to go for blue host... bye
Gave me a domain name I did not request nor want and now I am struggling to get actual domain name in use!
Can't change primary domain due to verification process but I didn't know about it
Customer service is horrible. Each agent will give different information resulting in multiple phone calls to fix a simple issue.
Already had two conversations with tech support today, and still have some technical problems with it working correctly.
I'm a newbie. Thanks for the opportunity to fulfill my dream of having my own blog.
Tech support was good when I called in. The web support not so good on hold for over 39 min. N
New to blogging. Not easy. To many steps. I will get the hang of it.
Extremely long waits on chat and phone. AI on chat is terrible! It does not matter if you call on days, nights, weekends, no one is there to assist.
It was giving a server cloud error or something like that
I find everything i need, including the advanced cPanel, but i am a bit overwhelmed by the amount of things to learn... Apart from that it looks nice, functional, with almost no bugs so far. But i hate having to click in many places to cancel renewals on many items... I feel somewhat "trapped"...
I realize I might have mistakenly chosen to use Wordpress.com instead of.org and have been trying to get help for hours. I would have thought there would be a way to go back and use wordpress.org
I don't understand how to make my own site. The site is very confusing versus other applications.
I see this error all the time Connection timed out Error code 522
I just wanted to cancel my renewal and it seemed super complicated to find where to do it and spend a lot of time figuring it out.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.