Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Agent speaks jargon. Doesn't repsond to Q's. And now i'm screwed, lock out of my acct while waiting for tranasfer. Other agents also bad.
I'm unable to figure out how to cancel my account. Half of the links on the page aren't even clickable.
I just signed up for an account and assigned users and FTP and nothing works. I've been doing this type of work for 20 years.
Was told last week that problem was fixed. It was not fixed. Now waiting again in chat.
I'm feeling like I'm getting sales rather than help as a new user. It's a real bummer for a non-business customer.
I can´t do anything, since hte moment I bought the plan I am still struggling with the site and log in and transfer bla bla bla...
I am trying to install and use Wordpress.org version of Wordpress, but I keep winding up in the BlueHost provided one.
The sending of emails is unreliable. Sometimes they arrive - two hours after I sent them - and sometimes they don't.
I bought a subscription with a free word press transfer, which did not work and the first agent I spoke to was less than helpful ending the chat mid-way through helping. My website is currently down, and I am losing income until I rebuild it here... and now I'm stuck with you for the next 3 years... so, thank you!
Receiving terrible support with transferring. Starting to regret this decision.
I find some aspects of website building confusing.
Great support experience would recommend everyone with an issue to not hesitate to call
This interface is very difficult to get started in. I've built websites on Wix, Weebly, Blackboard, etc. and had a much easier experience. I'm going to try again, but I was so frustrated with it that I had to take several weeks off from looking at it.
Even with tech support, I am not getting things I need
Excellent website. Serves my needs. Well designed.
This has been a nightmare. Converting my domain from GoDaddy to Bluehost has been a miserable and impossible process. I am in dire need of assistance.
No very clear the process of changing primary domain. At the end I've been told to contact back and to check if possible... I think I should know from beginning if I can set a new domain as primary, and not to be asked to contact later to discover if possible...
Issue w/logging in to wordpress through bluehost (dns error). Spoke w/support but unsure if resolved yet.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.