Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Some of the reps that I chatted with were completely unhelpful in my process to migrate
The agent was very courteous and very patient with me I appreciate them very much
Not easy to follow to set up new email and forwarding is very confusing.
I am 70 years old and this is not user friendly.even help does not help.
I've purchased a theme that gives an error each time I install it and chat doesn't give any solution...
It's an awesome experience, what I'm in with bluehost, my work is safe and secure and I'm in very good hands, with perfect technical support as they fast response.
Themes are limited unless I want to keep spending more Monet. Already purchased hosting and domain and as a beginner wasn't looking to spend a small fortune. Figured once I get started and actually have traffic to my site I could then do all the upgrades.
Easy to use, and got support right away when i needed it
I'm just trying to create a basic website in html with css. I would like to be able to add Tailwind at some point. I would later add a database and some React or Phoenix on the frontend. The tools are not intuitive whatsoever.
I'm new to this, so I'm still learning. Just a little confused.
I signed up for a shared hosting account several months ago. I wasn't able to begin creating my Wordpress website until now and I have been unable to access the Wordpress dashboard for over two weeks. I called support last week and was told this was resolved. It was not. I called support again today to find out my domain name is suspended and a higher level technician will need to assist. This is frustrating because I paid for the domain registration through Bluehost as well. The support staff seem kind and understanding, but I'm very unimpressed with the shared hosting product after this experience.
On this brand new account, I do not have immediate access to the 'Advanced' CPanel page, and I am forced to try to bypass the creation of a 'WordPress' site; the 18-year-old POS CMS, which I do not want.
So baffled by the options Bluehost choose automatically, like Primary domain which I'm not able to change.
Please stop setting up a temporary domain. It takes far to long to have it removed and pointed to the actual domain URL. This causes way too many problems that could be avoided. Consider putting in the instructions detailed info that you must update your name server info prior to activating your Bluehost
I had opted for choosing a domain name later. Please help me to select one now as it was free with the package.
Till now its easy to use and everybody in service is very helpful, thanks a lot
Its a lot harder than I thought it would be to set up a simple blog
Fast and cool, just spoke to a representative from India...
No option to open australian domain through bluehost. Got ghosted on the chat. Can't find option to cancel bluehost account and use my 30 days money-back guarantee that got offered at the start.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.