BluehostReviews 21,468

I can't find what I'm looking for. The site is not intuitive and is difficult to navigate.

Stop trying to get me to move all my services to you. That's not what I'm going to do. I just need your support agents or an article that tells we what records to create to you my site pointed to your hosting platform. Changing name servers is a unprofessional and easy way out for you. It's not what we need and it's not why i signed up.

I'm new, it's too early to be asking about my experience. Over surveying can be disruptive.

Absolutely the worst nightmare from sales and support. Joseph finally fixed it. Total circus wasted time and money

The web site editing process is convoluted and not at all intuitive. I spent an HOUR on live chat to find out how to change a theme and did not get an answer. I was sent down a ridiculous rabbit hole of system folders. Only when I called support could someone help me, saying that activating a different template deactivates the current one. What a bizarrely buried method with no evident instruction, and when there could just be a "Deactivate" button on the theme.

Since my first phone call and buying Bluehost I have received 13+ emails.

My very first email was confusing because my username was not one I wanted. This propagated my first problem trying to login or use your services.

Another email on payment confirmation with yet another made up username.

My first real attempt to login to Bluehost resulted in a duplicate username error. Then after successfully login was annoyed by efforts to get me to spend more money immediately.

The first sales or support person was very nice but you need a better solution to start people out who do not really know what they want their domain name to be. Set the profile up with NODOMAINYET# where # is used for domain value uniqueness.

The second support person was very nice and made sure I was all set up. However, I had issues with my first on my own login in due to the duplicate user name issue.

Today a more money email.

Not one email about our meeting today and I waited 20 minutes for a phone call. Then I waited another 10 minutes with a support person on the phone trying get a person to "meet" with me.

About username, I think you should allow customers to have and maintain/change a username as part of their profile. The username like an email and domain needs to be unique in the Bluehost database. All three should be allowed to be used to login. This will allow customers to have a shorter login name when desired. This practice is also consistent with many other industry login processes.

Sincerely.
David Sternberg

Now I can't even sign in to my account! I can't figure it out!

Your new user account experience is very frustrating. I logged in and was trying to set up my email, instead it kept showing me Create New WEbsite landing page. I had to be on customer service to understand where to go and create my email because I couldn't see the left navigation nor I could logout.