Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Im learning but it seems bluehost might of started charging for every little ticket item. Super lame if true. Will keep giving feed back to show my experience.
The Bluehost and WordPress integration is honestly clunky. On Bluehost it suggests competing products for SEO management however does not explain the differences between them.
Very difficult to start my website. I chose my template and stopped for the day. Next time i signed on it was gone today i start over from scratch
Please stop asking me to rate. I have provided feedback about 5 times already.
Thank you, please don't prompt me for a review again
I don't know what I'm doing, not the website's fault.
I have just created an account and cant even edit the website. Very frustrating and im not sure the solution offered will work but i have to wait 48 hours to find out
Sometimes I can log in and sometimes I can't with the same password. Not sure what is going on. Also im having trouble with my imap and smtp address. My other email accounts aren't allowing me to add emails from new website because the password only works 10% of the time.
My whole website was deleted and nobody's responding from Customer Service.
This is unprofessional.
It's very complex to navigate and the are no guiding templates
I cant connect anything to ftps, it wont let me use anything without constant issues
Not very intuitive -struggling to muddle my way through
Difficult to use. Little information. Cant log in.
Not at all user friendly
I've had trouble logging into my account. I needed to work with a customer service rep on the Chatbot who eventually gave me a new cryptic username that I need to use to login from now on. This isn't reflected in my Setting/privacy page so I just need to keep this cryptic login now in order to view my account. Seems weird and not very user friendly
I bought an observer template and now I can't find it?
I am still trying to figure the process out. I need to purchase a foundation package and a framework.
I'm sure it's me, but it's advertised as easy to use. I must be the world's biggest idiot then. I have no clue what I'm doing and when I called to see about someone doing it for me it was $2k extra. So I am going it alone and hope I can create something somewhat similar to what I need but so far it's all headaches. Like I said, no offense, I am no computer whiz but the ads made it sound like I wouldn't have that much trouble. I hope to be leaving a better review later. This is just reflective of my experience so far. I am still excited to have my own site and I do hear good things.
It was good other than the payment thing not working
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.