From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Easy access to update website, but sometimes difficult to get a human to talk to for help.
Good, but sometimes I have so issue accessing my acount or some other tech issue
I came to create an e-mail 20 minutes later, I still don't have it.
I don't find the platform particularly intuitive or easy to use. Right now, I was looking for help and it took me to a page where I was not logged in, after being logged in.
New cpanel is clunky and slow to get to key features (e.g. File manager). Support (e.g. Via chat) is very slow & often not that knowledgeable. Very frequent technical issues with. I spend more time talking to Bluehost support than any other service support, this years hours and hours. On top of all that pricing has gone up hugely and despite being customers for over a decade we do not feel at all valued, either when speaking to support, when being offered pricing, or for instance with the recent threat to introduce quite strict new restrictions on account usage. Coupled with website downtime and significant email problems over the years, Bluehost can often feel like a very frustrating experience.
Been a customer for 10+ yrs. Cpanel & facilities good. Email & server status very unreliable.
Everything straight forward and easy to follow. Lots of free guidance available and technical support has been swift and helpful when needed.
Your changes are difficult to navigate and an old message will not clear.
The mail SPAM is inefficient, Doesn't remember my frequent emailers, no matter how many times I ask it to.
Something is going wrong, my websites are crashing. Wordpress is not updating well. And your technical team is not sorting well the problem.
Very convenient and fast host, with awesome support.
There are a lot of glitches. And not very easy to get started as a beginner.
Not friendly and to access email, i haver to do click on 3 different options
I literally contact bluehost for any changes i made on my cpanel vps server. And as we speak i have a 2weeks case i have been contacting bluehost about and was finally escalated yesterday, it's been 24 hours and i have not gotten any message from the advanced backend team.
Horrible big brand
Would prefer to have the entry field for user name and password on the same page.
I love the customer service so much and I haven't had too many problems as I hosted my website on bluehost
We've been having persistent issues with our emails and website for the past one year. The quality of products offered is poor and the support agents are poorly trained
Our email issue is more than 2months having problem and until now didn't resolve.The issue was repeated
The experience is good but when I add a new website, the IP address attached to the domain's A Record is usually wrong and that gives me problems.
Constant email errors, not getting informed about billing and cutting hosting as well as contact to customers, etc
Everything is take so much time to get things resolved. Also my page is down because of you.
Horrible Customer support. Twice they hung up the online chat in my face. The first one was when I asked to speak with a supervisor because I couldn't communicate with the advisor. The second time they disabled all my plugins and then they hung up the chat, leaving me to have to manually re-install all the plugins. Just awful.
My website crash a lot of times for severy days, but it never informed me about this. I lose a lot of order!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members