BluehostReviews 21,466

I can not see the simple location that you had before on adding a domain

I like this place! The all-time service minded support is nice..

My domain transfer took more than 12 days to complete and support was dismissive and lack to give me concrete and coherent information about it across the whole process.

To add to the domain transfer situation, I also had problems with the system email delivery in my WordPress and so far none of the agents has been able to resolve the situation. At one point I was trying to explain the situation to a support agent, through the chat, and they ended the conversation abruptly, without reaching a solution.

I have to say that, at this point, I've lost confidence in BlueHost's ability or willingness to help me fix problems and I can only say that I do not recommend this services.

I don't know what is going on at Bluehost. Every year, my plan changes names and it's hard to track what features I specifically wanted vs these package names that don't match. Right now I just wanted to renew payment with a separate card that was charged. The payment manager is just terrible now.

I was told when I migrated my sites to another host I wouldn't be charged and now I have been charged.

I would like to see how can I recover the view I had before.

My website got malware even though I paid for security. I deleted and resintalled it last week on the advice of one of your tech people. The secure certificate did not work. The tech put in to the wrong website. I called back - held for another hour. They said they corrected it. The site is still down two days later due to your tech installing it incorrectly. Your incompetent techs and long hold times have cost me 4 hours of my productive time and the issue is still not fixed

I have been a Bluehost customer for well over 10 years and I've never had to reach out to support, because everything always worked well and was easily fund within the dashboard and cpanel. But, lately after Bluehost changed the dashboard and the way you navigate through the hosting and setup of domains it has been a nightmare! I have had three instances in the past month that have had to be escalated to a systems admin, I was unable to access my account for over a week because support couldn't figure out the problem with my account access. I have purchased 2 domains and have tried to get them setup with Wordpress and a simple email and have had to call service with both domain purchases because of issues getting them setup and one domain I had to purchase twice. I've been extremely disappointed in the service and User Experience. I'm a UX designer and this is terribly designed and not intuitive at all. I still don't know where to go to assign a new domain to my account. I've started looking at other hosting companies because I've had such a bad experience lately.

There was a problem in moving my email from MS365 to Bluehost Professional email. It took 45 days to resolve my very simple ticket to add new email addresses to the system. I had no access to email for 3 weeks, around thanksgiving...

I had approximately 12 encounters with the help functions, chat, phone, email... each one asked me to be patient and they would resolve the problem within 24-48 hours. Each encounter took 30-90 minutes, and essentially had to start from scratch. At no point did I get a resolution ETA other than 24-48 hours.

Maybe I mis read days as hours?

All good, much to know. Really helpful when i call in with questions.

My site has been off for 2 months. You are now asking me to pay $300+ for virus scan and removal. Funny!