BluehostReviews 21,466

I entered a chat with Bluehost. Nobody got back to me. So far, your customer service is terrible. Just trying to give you a new cc number. Help

There appears to be a general collapse of your service. Even the root login page has changed. I can login with my aco$#*! number, but no longer with my domain, and your last representative promised an email in response to a problem and I have not had it. I have had to spend almost £2000 with you getting a dedicated server because the hosted platform collapsed. It was a known problem but you did nothing about it. Right now the server is not recognising standrd utf8 codes and my clients cannot login to my website with a password containing such symbols as a $ or £. I think your service has actually crashed, or at least all real support for it has crashed. The new server works to be sure, but there have been a multitude of migration issues. The configuration appears to be identical to the previous configuration, but not everything is working. You asked for the feedback, now you have got it.

I already explained how the new interface and new procedures have slowed down billing, slowed down domain transfers, have email messages that are written like spam, and confuse their customers with messages about domain locking that cause people to prevent transfers for 60 days. All the new procedures are adding HOURS to every clients attempts to do their work.

Consistent changes within bluehost, difficulty getting past ads that haave no cancel button, loss of information and files due to bluehost.

I haven't had any major issues. I only use it for email.

You keep changing things. I struggled to remember and use the right user id and password combination to check my email, then you changed that process and I couldn't sign on to get my email. I called you technical help and the first person wasn't helpful and hung up on me. The second person helped me use Chrome instead of Firefox to check my email. Then, I was able to use Firefox, saving my user id and password. Now you're changing that an I have to put in my user name and password every time I want to check my email. IF IT CONTINUES, I PLAN TO SEEK OUT ANOTHER HOSTING PLATFORM AND CHANGE MY WEBSITE AND ME EMAIL.

Brilliant.
Everything that you need.
Easy to use.
Great price

I have been with Bluehost for 15+ years and the service has degraded over the past 2-3 years and it reached a pinnacle and the catalyst was your new UI being incompatible with the CodeGuard you sold me and corrupted my sites and no one would help nor restore the corrupted pages. That was the last straw and I have moved domains and websites to another hosting service which provided incredible service - friendly, timely, effortless, and just people who care about me and my business.

When the switchover happened on november 1st for my hosting plan from unlimited to throttled it messed all my sites up and I have had issues ever since.

Bluehost seems to have a bad rep on Reddit, but they have always helped me and have been very patient and kind.

So far great. Moved from IPower which I understand is also owned by you but have had much better reliability with Bluehost so far.

I have had issues with my website. There are a number of times I could not save my changes or plugins were disabled without my knowledge and not enabled at the end of our chat. I've spent a lot of time trying to fix problems of which I have very little understanding. I thought Bluehost would assist me with a lot of this, but the last rep stated it was outside of the scope of Bluehost and that I should get a developer. This was not what I signed up for. I thought there would be more assistance when things go awry.