Shopping on their site is easy but don't expect them to stand behind what they sell. Purchased the Jaine White 126" Entertainment Wall unit and it was delivered mid afternoon. There is no sunlight that enters the room at that time and we did not notice any issues with the piece. The very next morning while walking across that room the sunlight coming in exposed a malformed, warbled area on the bridge connecting the two towers. I took photos and contacted Coleman. Immediate response was "you signed that all was okay so we have no responsibility". When I told them of the lighting issue and showed them photos, they still denied help other than offering $80 credit to have someone fix it, but gave no help or contacts to get it repaired. No one in my area wants to touch it. I explained that it was a defect in manufacturing, not shipping damage. They had me fill out a warranty claim form saying that they would help me as a go between with the manufacturer. Funny, the website clearly states that Coleman is the manufacturer. Nonetheless, I filled out the form, they supposedly contacted the manufacture who quickly denied any responsibility and Coleman says "case closed". What a joke. Was going to buy more from them, not now. I'd suggest folks stay away from this company as they misrepresent themselves, the products they sell and do not stand behind them.
Hello Richard,
Thanks for reaching out! As discussed with our customer service team, all damage must be reported at the time of delivery and notated on the Proof of Delivery. We understand you are not happy with the resolution that was provided to you for the post-delivery issue that you are reporting, however, since the delivery paperwork (POD) was signed indicating that you inspected all the pieces of your order and confirmed that it was delivered in good condition, we are very limited with the resolution option. Yet, Coleman Furniture offered you the courtesy credit allocation so you can contact a technician to address this issue.
We are available to discuss the case further at (800) 974-5255.
The Coleman Furniture team