Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Hello, I need your help, I had a page with you for 4 years and I never had this problem and now I am suffering multiple attacks on my page which does not allow my clients to see my content online and the page is always crashing
I like BlueHost, but I have had an occasional issue with my email for YEARS, which has never been fixed. Sometimes, emails don't arrive. It is clearly happening, nobody can figure out why. Also I went through an hour or so of difficulty logging in yesterday. Evidently something changed about the userid.
When it was time to renew this year the price tripled. Your customer service agents were not really helpful. I didn't add anything to my account and I am very unhappy. In addition you make it very hard to get bye all your adds to my home page. It takes 6 clicks to get to my email.
I have spent 10+ hours trying to transfer one domain from my hosting site to another bluehost hosting site. Each chatbot and phone technician is horrible and does not listen to what I am saying. There is a technical issue on Bluehost end and each technician defaults to telling us to transfer via the authorization code method which has not worked for us despite trying this for 10 times. Bluehost used to be great for customer service issues and I have been a customer for many years. Now it takes 30+ minutes on hold to access a person to help and they are not knowledgable or helpful.
I have used Bluehost for many years and have been very pleased, but this past year, I noticed that Bluehost hosting has taken a spiral downturn and my website has experienced terrible issues.
Things have been going well so far. I have been able to find answers to any questions I've come across one way or the other.
I view my logs on a daily basis. They are almost completely filled with Wordpress entries of some fashion. They also have a lot of codes I do not understand (this could be my shortcoming). I will definitely look for a different host on renewal. I wish Wordpress never existed.
About a month ago my normal login page stopped working. I started using the presented "new login page". It required me to use a login ID instead of my main domain name. It worked for a couple of days. Then it did not work and locked me out.
I renewed my account with Bluehost yesterday. My web sites immediately stopped working. Migration happened last night. My web sites and my email still do not work.
Invoice history info only goes back 1 yr. Customers should have a complete history available.
Cannot change auto payment from expired payment to primary payment
The interfaces continue to be less intuitive than the old ones which were somewhat challenging but usable.
The first time it mandated I select if I want the privacy or not before I could continue I was a bit annoyed but selected NO Thanks, and now, after what feels like an entire year, it STILL asks me EVERY SINGLE time I login whether I want that product and that is annoying as hell.
Ads are mixed up with system messages. This is bad.
The customer service is very good. They always meet my needs when they arise.
The constant changes to the login process. The breakdowns in server and email access are trash. I have had Bluehost for over a decade and have never had as many problems over that time than I have over the last year. I can't wait to leave this hosting company after the new year.
It works. I can afford it. Nobody's stolen my writing. Thanks for that. I appreciate you. I can't generate stats on website visits w anyone using any kind of privacy software, but I'm ok with "writing into the void."
It's been pretty good. Affordable. Thanks for that.
I've struggled with access to my CPanel/Email for over a year. I purchased a new account hoping to avoid the IP-blocked issues that Bluehost claims. Purchased on 11/27/23 and had to cancel due to BH Rep mistakes. Nce refund received purchased another 3-year plan on 12/2/23. STILL DON'T HAVE ACCESS TO MY WORDPRESS SITE My business (website) has been closed since 11/27.
I did not request privacy protection and certainly did not place it on autorenewal. How did this happen and which credit card was used?
I find it harder to find things in this new format.
Website speed is slow.
Customer support takes long time to connect
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.