From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
You are in the middle of changing things, I guess, and things are not working well.
We already have more passwords and pins than it's possible to memorize and now Bluehost is adding a Pin as well. Additionally this pin doesn't allow for 'repeated numbers' but that means that this pin would need to be different from all others, further complicating the experience. On top of this it used to take between 3-4 clicks to access email but the "updated" site requires 5-6, adding additional layers of inefficiency and frustration to an already wonky online experience.
Logging in is a pain. You have given me a user ID that i did not select. My password doesn't work and the reset password link gives no error feedback
Lately I've been having issues with my websites. From not working properly with the SSL certificates, also the staging environment and the bluehost plugin have a lot of errors lately, the support has been bad due to with truejoyeria.com they messup with my site and then i need it to restore it from scratch. Also slowness in all of my sites.
Signing in has become so painful. Yesterday the code you sent didn't work. Today my credentials weren't recognized at first.
You changed our package mid-contract and caused a serious problem for our company.
It's too complicated just to come on here and check emails. Also that bell sound is so annoying.
The old site design was much easier to navigate. It seems we are charged to death now for every little thing. Today wanted to redirect domain and the tool is gone. What a pain.
Pls give me control panel option early on without unnecessary pages in the way
I don't understand why my posted WordPress blog does not have the same formatting as when I created the original blog. I have not been able to get an answer from your Chat or by speaking with two customer service representatives. I was told that I could probably get the answer to my question if I paid for an upgraded plan. I do not think I should have to pay for the answer to this basic question, as this has been the case since I began using Bluehost several years ago.
The admin site is a mess. I can't log in half the time and once I'm in, I can't find my way to what I need.
Off and on problems logging in and getting my verification code to be accepted. I don't appreciate having to keep contacting support for help. It's time consuming and keeping me from getting my work done.
I am very unhappy with my login process. I have to call Tech Support WAY more often than not.
There is so much salesmanship-I can't tell the difference between what I should do and where you want me to keep spending money when I'm not making any money.
New login is complicated, screens are not intuitive, all designed to make you click in places to pay. Will not renew
I have been trying to resolve my email issue with bluehost, have spent more than 20 hours with no results. And this issue is ongoing. I have problems, it gets resolved, then the same issue occurs a few months later
Just starting and having trouble getting everything set up
The user interface has changed enough that nothing I wish to do is accessible in any kind of intuitive manner
I have continual trouble with my Bluehost account. The changes have not been positive. Now it is difficult to login and I keep getting error messages. I have to switch browsers and even then functionality is unreliable. The upgrade was not tested well.
Please stop with nagging ads after logging in - annoying af
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members