From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I absolutely cannot stand how things are arranged now.
New interface is a bloody mess. Who came up with this $#*!
It took me three very long chats and one phone call to finally get back into my account.
My site was losing rankings due to slow loading of the pages. You recently added (or made easy to find) a control to reboot the server, and that has made a big difference. It should have been in place a long time ago.
Thank you for adding that.
You are a global company catering to the world.should be available on call 24 7. The online help responds in an untimely manner
Not good at alll.
Blue host and their systems are unreliable, difficult, slow. Now extremely expensive. Nothing to like.
The responsiveness of the back office web pages could be faster.
Some times the back off is not available.
Otherwise. OK
New layout is pretty bad not tutorial with the changes not happy
Great experience, efficient usage.
The recurrent question about domain privacy should be removed after the 1st time.
It is clunky and things quit working. For instance I need to refund shipping costs which I have done at times before. Now you get the eternal spinning wheel and the refund never goes through.
Login popup ads are annoying, I login and out frequently and really want to just go to the home screen
I've used Bluehost for a very long time. I feel like the company I originally decided to use so long ago has since been sold a few times. The current admin tools focus so much on WordPress, that I have trouble finding all of the tools I used to be able to access right from my dashboard.
My site is down more than it is 100% functional. My clients are complaining, and there is nothing that I can do about it.
The new portal setup is ridiculous some settings are hidden in places, (like DNS settings), some are in cPanel, chaos all around.
There has still not been a clear resolution to my emails being blacklisted by Google and some other places. Otherwise there would have been more stars.
I like the changes you've made to the website. They're clearer to navigate.
When you report a problem and it's escalated the solution never comes
I buy things, and they get attributed to the wrong domain but Bluehost takes centuries to reply to the escalated email. Thumbs down.
Had a few issues with navigation, but learning more. Great product!
The new view from update its really bad, cant even assing domains easiuly like i use to, i liked the old version so far. Now i have to start a brand new WP just for assinning domain. NOT GOOD.
You guys are just awesome, i have been using Bluehost for like 4 years so far, and ive been having a great experience. Very good Support. Thanks a lot for everything. I really mean it,
The new UI has been confusing. I think I'm getting used to it now.
Accessing my email is a mess since the transfer of whatever you did. I am tremendously unhappy and tired of talking to people.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members