From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Wordpress is very difficult to design site with; very unintuitive; had to struggle to get the header and footer off my pages, had no idea why the were there and it's just difficult. If I would have know I would not have signed up with BLue host
I RECEIVED MY 6 DIGITS confirmation code and entered it and it did not take, I had to use my recovery key.
I am in. But why do you hide Webbly? So frustrating. I always have tp hunt for it to start building my site.
Horrible. I could not access and made repeated efforts through help which was useless. What was an easy access now is a nightmare. Congratulations on screwing up what was a user friendly system
Experience with Bluehost has been fairly good so far.
Mostly good, had some terrible customer service though recently. Thinking about changing providers solely because of how bad it was.
Im moving to different host provider-Awful experience i had recently
Why would the company decide to make this change knowing of all of the issues that existed?
I'm a big fan! This is my first web site creation experience and BlueHost is awesome!
I greatly appreciate the support of Bluehost reps. My questions are always answered to my satisfaction. They helped me build my web when I didn't know how. Awesome tech support!
The new layout is disorganized, making it difficult for me to locate my domains during the WordPress installation from Softaculus. The Bluehost WordPress installation process is time-consuming, and I encounter issues installing SSL on domains as I did before. Assigning domains has become challenging due to the disorganization and lack of user-friendliness. Unfortunately, I find myself having to contact support repeatedly for SSL or WordPress installation assistance.
The new interface just create more steps before getting to my account management. Also, you add more JS and tracking sites that prevent the interface work while there are anti-spam extension
Please stop redirecting to the old login page after logout because that page does not allow me to log in.
I don't like how my User Name and Password can just disappear like they did this weekend, and it took me several hours to figure out how to get back into my account.
Fine up till today. Had a ton of login issues. Never had them in the past.
Every few weeks I have to perform a bunch of tasks assigned by you to get into my account.
There are still some problems signing into my email account
I can see why the UI was changed, to Focus and Guide your Service Routings. No small effort to manage through that.
But you stripped much of our ability to administer our environment. There are so many "error messages" upon submitting Domain and DNS entries, that we must CALL IN every time. Even your own Level 1 support team is blocked by these errors. I have no less than 4+ hours of chats and calls, for what would have normally been about 5 to 10 minutes worth of changes. It's been a very poor experience so far. But as someone who consults and coaches very large software orgs, I have empathy for your Strategic pivot and I wish you a quick recovery.
Unfortunately, after activated SMS verification for secondary security option, SMS activation page is disappering. It is hard to login.
Horrible reliability. Login page not working. Absolutely horrible customer experience.
All good thanks, but don't let it go to your heads...;)
I never give 5* anywhere ;)
In my experience, your support team is excellent.
Thank you
Ads are forced upon me to log into my site every single time no easy access to Cpanel without multiple clicks and screens
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members