From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Doing great guys except for sending me requests to pay for services are are not due yet. Please stop that.
I don't like that I end up with 3 windows open when I try to navigate to WebMail, and have to log out 3 times to be sure that I haven't left any connections open.
I need my country Ethiopia country code to be there to set up two factor authentication
Terribly dated interfaces and poor caching. Hosting and malware issues that hosting co's should handle.
Since changed loading pages it is a pain to get into my site. How many times do I have to say I don't want whatever it is you are trying to sell for $2.99 a month?
A real pain now. I have been impressed before this
Confusing to login in and get to my website to make changes. You seem to have made an already complicated sequence even more complicated.
The new interface is garbage. And the past month has been very frustrating with my server being down alot, the integration with Google Workspace took a whole month to start working, and now I tried to log into my Bluehost account and the 2 factor isn't working.
There is not a SINGLE recent change on the control panel that redeems itself. The login is buggy, the main panel is terrible, it takes dozens of clicks and loading screens to get where anyone would need to go. Its just TERRIBLE
The conditions of my plan have changed. That doesn't happen in other companies. I have had the plan for more than 10 years.
Seems unnecessary having to be taken to a separate Login page
I know change always has issues. But since latest changes I can no longer use Firefox to login. And also, more clicks to get to my directory. Seems less user friendly. And an advertising page I could do without.
Don't appreciate the upsell messages between bluehost and website edit login. Maybe once every 10 or 20 times is OK but it seems almost everytime.
Still trying to get my domain moved from my old hosting plan to the new hosting plan
Reliability is not satisfactory.
Support is not clear in their communicaiton of site changes.
However, price and terms are acceptable.
The BlueHost WordPress hosting service has not been reliable. All other factors are satisfactory or very satisfactory, but the server-side failures that block our users' access to our two websites is really unacceptable. Please improve this.
We have had a critical problem with the email service for more than a month that you have not been able to resolve. We have started a chat with you at least 3 times and this issue remains unresolved. We really hope they take this situation seriously. On the other hand, the new navigation is very bad and there is no access to tools that there were in the previous one. It is a shame that a company so good for many years is having these changes that, instead of improving, make everything more difficult
My experiences have been good, every time I have reached out for help you have been there for me.
Every time I use chat it is a good experience. I wish I didn't have so much trouble with space.
Your service is horrendous, absolutely terrible, there are no words to describe it, I cannot think of any other service I have found that is worse, even by the low standards of godaddy, they are better.
I don't want to see any suggestions or up sales right before I login to blue host. Please don't show those right before I'm about to login. It is annoying.
Lately it is extremely difficult to log into my dashboard. Not sure what they changed but it is very frustrating.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members