From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I've been a BlueHost customer for years. Service was good, flexible and well-priced. But all that has changed...
BlueHost initiated what their support referred to as an "Interface Upgrade". However during this upgrade, they accidentally converted my Wordpress Pro (multi-site) account into a Basic Hosting account. This in turn prevented me from adding any additional sites to my account, so I could not do what I had paid for.
I contacted support through chat and after hours of waiting, they escalated it to the billing department. After several more days and several interactions with thei support team, it was escalated to engineering. Today, I found out that my account was suspended, so all of my sites are no longer working. And still there has been no resolution.
BlueHost used to be a high-quality, good-value service. Now it sucks and it's no longer a trustworthy brand.
Your website has many errors, like when trying to purchase additional professional emails, it goes to a "404" error. When signing in, the sign in errors, and i have to go to the new sign in page. Navigation is difficult.
No warning about this dashboard changeover. Your support reps had no idea how to create a subdomain, which is still quite unclear. Not happy with the outsourcing of support. Overall, I can see the writing on the wall.
Seems to be going downhill with issues. The email issue of 2021 was a huge issue and my clients were very upset. I got nothing but the runaround from Bluehost support. Not happy.
I have had no problems logging in until today. Now everytime I try to login, there is an issue.
Please create trusted phone for Philippine thank you
I've been trying to contact someone to help discontinue my bluehost accounts and NOT renew. No one has gotten back to me and it appears that $$ was taken to renew the site. I did NOT authorize that.
Many things don't work as should. Bluehost plugin for site migration still not fixed despite numerouse feedbacks. Moving domain from one account to other takes weeks. Apparently Bluehost wants everyone to pay for servie of website migration instead of letting people to migrate them manually. Domain migration didn't even start after several days after confirmation. All sites are down for 2 weeks. Very bad for business
The new login process is a giant step back.
In order to get to C-Panel I have to:
Go to Home
Select cPanel Email
Select cPanel
Also, most hosting plans (other sites) are now providing 1GB or 2GB of memory as standard.
Overall quite a positive experience.
My biggest disappointment was the limited shell access.
I do not think anyone knows what they are doing in this hosting site.
Customer support is lacking. I will be shopping for a new hosting company when my current plan expires.
Your servers are bad and your customer service people are worse! Im very disappointed in my services and will NOT be renewing!
Wordpress's constantly changing functionality is a disaster. The feature that allows you to type in a keyword and auto-populate links suddenly stopped working, which has made my blogging much more difficult. So disappointing.
I used chat support last night because my new website was not loading. The rep assured me the problem would be fixed 30 minutes later. It was not.
I can't get into my Bluehost account on my desktop...every day called Help Desk for 2 weeks almost. But I am fine on the laptop. I have no idea why, but a it turns out, it can't be your fault.
My email account suddenly, without warning, denied access because it said user or password was not correct. I never changed them.
Really easy to use and great customer service support.
I like the usability & featrues. But the aggressive ways in which you push products to me, including changing my configurations to do, are a concern to me.
Bluehost is the most unreliable webhost and your support is a complete and utter joke. My sites have been down for days and no one from your so called specialist team has replied to me.
Great to use, with good interface since last change
Once I routed to the new login page as opposed to trying to use the old login page located at the Login link at bluehost.com, everything has been great!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members