From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I often have to login several times before it "recognizes" the login. You then ALWAYS take me to a page about upgrading. I am happy with my current plan. Stop trying to upsell me. I am not even a small business. This is a personal page. I will never need the "larger" packages I hate the extra clicks you put me through EVERY time I have to update the page.
New user interface still is annoying. Why do I have to decline an additional purchase every single time I log in? Why is it now so many clicks to get to CPanel?
I have been with Bluehost for many years, but recently since they changed the hosting interface I have had a lot of problems! 3 websites and 4 email accounts on 2 different domains disappeared, I have been waiting for more than a week for my email accounts to be restored and I definitely had to delete my websites because they were simply no longer there! I don't know what happened to them but the service is really terrible.
I've been locked out of one of my websites for a few weeks now due to an error message. I've called support twice - both times they said they could fix the problem if I tried to log in after an hour or so. The first time it simply wasn't fixed for days, the second time I actually got a support email stating that they couldn't fix the problem with literally no next recommended steps for me to take. Meanwhile someone is using the website I cannot access as a back-door for constant malware attacks.
Very well put together super fast! Happy customer service is always there great hosting
The list is too long. I host about 50 websites with bluehost and the pain I am going through is unimaginable. Only and only problems. Nothing is smooth. Firstly, the false advertisement when I bought the Unlimited websites packages. Only to find out that 10 websites will quickly fill the files quota. So where my unlimited websites package? My clients constantly nagging that their email are not sending. The emails sitting in the Outbox. You are a uselss hosting company and you are loosing clients fast.
Your new 2 factor authentication has wasted many hours of my life in the last couple days. This is not acceptable. I person should be able to mange 2 accounts from one computer. It all worked before the 2 factor. You need to fix this.
It's good, not outstandingly great. So far every time I have had to interact with some one, they have been helpful. I am not crazy about having to chase down large increases in subscription fees.
I have two websites that I need to work with. They are "predesign.cl and modesign.cl" but I could not do it because they do not have the corresponding SSL certificate that allow my browsers to open them. I ask support to help me with it, but the problem persists.
Login is requiring a phone number. Can't find cpanel access. Database creation is not readily available
Same (!) wrong verification code was sent 3 times to my mobile.
Still can't login.
I had so many issues in response from the Chat Support. It was really bad when business lose email access more than four days and no one get it resolve for more than four days.
Muy mala la distribución en la nueva actualización
Customer Service for Bluehost is the absolute worst. Any time I need help, I have to talk to 5 different people, get told my ticket is being escalated and then my ticket gets closed even though I responded within less than 24 hours! Absolute joke, no one takes notes or has any idea what is going on. Either the agents are poorly trained or the CRM platform used is not sufficient. I cant wait to be able to migrate to a different hosting platform.
Trying to put things all together and then it goes away and have to redo it again
Bluehost has become less professional these past months. Ads on login? Seriously? No more python in scripts? Madness.
Could you please stop offering me stuff I do not want to buy when I'm trying to reach my website? If you must offer it, OK, I guess. But please add a "do not show again." It is really obnoxious to see advertisement for your products every single time I log in and makes me want to go somewhere else.
I am trying to update our website and it is incredibly slow, which is frustrating!
The introduction of the new sign in procedure is the worst in my history on the internet going back to the beginning
Constant email problems. Why can't i use a VPN when sending email? Ridiculous. My site was down 14 time in November, and that's pretty good compared to most months.
The team is so knowledgeable, and helpful. I have had so many problems and they have helped me every day
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members