business logo of Bluehost

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


bluehost.com
Founded in 2003
+24
How would you rate Bluehost?
grey star
grey star
grey star
grey star
grey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

service
672
quality
608
This company does not typically respond to reviews
Bangladesh
1 review
0 helpful votes
Follow Enamul F.
Unfollow Enamul F.
Send Message
Share Review
Report Review

Worst on security facilities when other hosting provider offers free website security & Price Increases every year.

Date of experience: December 11, 2023
Egypt
1 review
0 helpful votes
Follow AkaTop L.
Unfollow AkaTop L.
Send Message
Share Review
Report Review

Your new UI is trash, your new plans are trash, i signed for a plan that said unlimited domains, now u made it 5. So $#*! off, u offer the most expensive shared hosting on the plant. I'm supposed to pay a thousand us dollars for 5 website? I'd rather buy an EC2 and cPanel license from AWS. Hostinger for example offer same quality for much less fees, even godaddy offer much better value for money plans. Also u used my saved cards and forced a purchase on my account ( pantharax.online) i didnt even notice till 2 weeks ago. So $#*! bluehost $#*! bluehost

Date of experience: December 11, 2023
Georgia
1 review
0 helpful votes
Follow Oreathia G.
Unfollow Oreathia G.
Send Message
Share Review
Report Review

I don't understand why I have to pay for marketplace hosting.

Date of experience: December 11, 2023
Minnesota
1 review
0 helpful votes
Follow Hamayun A.
Unfollow Hamayun A.
Send Message
Share Review
Report Review

Absolutely a scam
December 19, 2023

So, my first website on Bluehost crashed, and they were no help. Decided to switch to another company, but then my second site acts up after renewal—boom, hit with a $350 charge. Site's down, and their customer support doesn't have a clue. Asked for a refund, got an email saying, "Nope." How they get all those good reviews is beyond me. Bluehost feels like a total scam. Time to bring in the legal squad. ‍

Date of experience: December 11, 2023
AE
1 review
0 helpful votes
Follow Sean B.
Unfollow Sean B.
Send Message
Share Review
Report Review

BluehHost has become SLUGGISH and complicated.
December 18, 2023

Not the experience I remember!. Since the update a lot has been changed. I feel that a change in these proportions should have been shared with users in advance.

Things take much longer than before!

Date of experience: December 11, 2023
Oregon
1 review
0 helpful votes
Follow C.J. X.
Unfollow C.J. X.
Send Message
Share Review
Report Review

I love Blue Host, but do feel that the loading time for websites could be much faster.

Date of experience: December 11, 2023
Washington
1 review
0 helpful votes
Follow Taylor W.
Unfollow Taylor W.
Send Message
Share Review
Report Review

I wish sometimes it were easier to get help from people, like on the phone instead of chat. But 99% of everything is intuitive and easy.

Date of experience: December 11, 2023
California
1 review
0 helpful votes
Follow Roya A.
Unfollow Roya A.
Send Message
Share Review
Report Review

Bluehost stopped offering 2 step verification login through Google Authenticator and now sometimes when I try to login, the code that is texted to my phone by Bluehost returns invalid results. So where I used to have to no issues when I wanted to login to our account now, sometimes it works and other times it does not and I have to spend lots of time on Chat

Date of experience: December 11, 2023
Thailand
1 review
0 helpful votes
Follow AJ N.
Unfollow AJ N.
Send Message
Share Review
Report Review

User experience sucks, chat is a disgrace, poor help, takes 100 steps to get to the back end of my site now, all-in-all a garbage user experience

Date of experience: December 11, 2023
Arizona
1 review
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Send Message
Share Review
Report Review

This new layout is a mess
December 18, 2023

This new layout is a mess. Impossible to find what I'm looking for. Please make it more user friendly.

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
Follow Sonja X.
Unfollow Sonja X.
Send Message
Share Review
Report Review

I'm very pleased with the quality of service provided by the Bluehost family. I can't express my gratitude enough about the professional, friendly and knowledgeable experience I've encountered with your company. Thank you all so much and keep up the GREAT services that you provide. I thought the quality of customer service was a thing of the past until I found Bluehost. Wishing you all a safe and Happy Holiday!

Date of experience: December 11, 2023
Philippines
1 review
0 helpful votes
Follow Andrew K.
Unfollow Andrew K.
Send Message
Share Review
Report Review

Stop making me click so many things before I can get to the panel.

Date of experience: December 11, 2023
California
2 reviews
0 helpful votes
Follow Martin D.
Unfollow Martin D.
Send Message
Share Review
Report Review

Sorry don't have time
December 11, 2023

Sorry don't have time. You're great, though, really great.

Date of experience: December 11, 2023
North Carolina
1 review
0 helpful votes
Follow Frank P.
Unfollow Frank P.
Send Message
Share Review
Report Review

My payment is being blocked from renewing my account - and I could not reach someone multiple times to discuss this. When I did reach someone, they were not able to help with why the card error was happening - and asked if I had another credit card to use - they were not able to solve the issue.

Date of experience: December 11, 2023
New Zealand
1 review
0 helpful votes
Follow Tim O.
Unfollow Tim O.
Send Message
Share Review
Report Review

No longer able to access my dashboard
December 18, 2023

No longer able to access my dashboard - very frustrating

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
Follow Paul Q.
Unfollow Paul Q.
Send Message
Share Review
Report Review

Worst email host ever
December 18, 2023

Worst email host ever. I have to click about 7 clicks to get to my email. I have never had an email host be so difficult. I regularly have to delete emails because of so little storage. I know I could upgrade storage but why? It's such a pain to get to. If I could give it 0 out of 5 stars, I would.

Date of experience: December 11, 2023
Virginia
1 review
0 helpful votes
Follow Regina O.
Unfollow Regina O.
Send Message
Share Review
Report Review

I keep getting the following error messages when I click to bluehost.com links:Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

Secondly, I am disappointed (rightly or wrongly) that I was initially told that on the basic plan that I could redirect/forward any number of domains to my primary domain. A follow-up call indicated that support redirected these domains, a further support call days later with no evidence that the problem was fixed alerted me that forwarding/redirecting multiple domains to my primary was not an option under my current plan. I should have taken more time and asked more questions, but this doesn't change the fact that the initial guidance was not accurate.

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
Follow Jen B.
Unfollow Jen B.
Send Message
Share Review
Report Review

We have been experiencing issues with email and it...
December 18, 2023
Updated review

We have been experiencing issues with email and it is still not resolved.

Date of experience: December 11, 2023

Long time customer
May 20, 2022
Previous review

Long time customer. I find the online chat support to be very good.

Date of experience: May 20, 2022
New Jersey
1 review
0 helpful votes
Follow Catherine J.
Unfollow Catherine J.
Send Message
Share Review
Report Review

Take the past chat in "message us" off our Home Screen please; also make email look nicer.

Date of experience: December 11, 2023
Canada
1 review
0 helpful votes
Follow Randheer O.
Unfollow Randheer O.
Send Message
Share Review
Report Review

It's been more than 3 weeks and the Bluehost team is unable to fully complete the domain transfer. Please refer the case ID S-*******.

Date of experience: December 11, 2023