From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Overseas supports are predominately difficult to understand, rude, unhelpful, resistant to assist, I have been hung up on several times. I am considering moving all my currently hosted sites on Bluehost. I also have several websites coming up for development next year.
New customer service system and queueing brings a bad customer experience. Numerous hosting issues with DNS. Response time of issues is as bad as more than 3 weeks. I deeply regret seeing service deteriorate so much in this past year.
I don't like the new cPanel set up. It's very confusing and seems somewhat limited compared to what it was. There are things I could do previously that I can't do now.
You don't have a good support, the security is poor, and the main reason for customer service is to make more money
Useless support team that ends chats when they don't know how to solve issues, slow and laggy loading times with images on the site overlapping, generally horrific customer service and ads shoved down your face 24/7 to spend more from logging in despite their basic service not even working properly lol
I am a customer of BH since it was established in 2003... never I went through troublesome time such as nowadays. For the last 3 months, I encountered many financial, technical and design issues due to hacking event. Some issues continue without real support.
Unannounced changes are unwelcome. Got a sitelock expiration message with some scary language so I came to attempt to renew and to clarify what exactly I would be buying. Any attempt to renew is met with a "cannot process not - try again later" message. Your latest changes are very confusing.
Site would not accept authentication code or recovery key until started over and then once in I was faced with an ad and the part to decline was below the bottom of my iPad screen.
My website speed sucks, even when I moved from shared hosting to dedicated hosting
Inconsistent support provided by bluehost team. Still no resolution to the inquiries I've submitted.
Very bad not able to upgraded the php and mysql version. This has been for 1 month and the support is not responding
I am being auto-billed for a product, but cannot find any information about options on my account page for options to reduce costs — such as a shorter renewal period.
Two factor authentication did not work correctly. I preferred the old control panel system.
Beautiful. I have no issues at all which is amazing.
You are the most professional hosting sites I ever found.
Whenever I encounter a problem, an agent is quick to assist.
Terrible customer service by phone. I have an issue of a deal that was promised to me 3 months ago and still has not been honored. The Support department manager, Ryan who promised me he would make it happen is never available to reach and no one else can fix this. I am disgusted with this company now.
I called again today and was promised a call back by a supervisor but no one called.
Dealing with this company is a nightmare!
First 3 years were ok to good.
After we paid for another 3 years, we constantly have issues with sending emails (our business clients are complaining not receiving emails) today is the same. One (only one of 10 accounts) are complaining that constantly her emails are not sent
Site and account manager is too slow and too chaotic for move around
Really really bad support. There was malware and some issues with my all websites but they couldn't resolve them. Disappointed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members