From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Nobody seems to speak good English and so it's difficult to understand what to do since you offer no free hands-on assistance.
Costumer service is unclear & website does not make it easier to see your invoices or current subscriptions
1) stop your ad when I first log in
2) Have a setting where I go to the cpanel when I first log in. Wading through the Websites/cPanel Email/Domains/Hosting page to have to scroll down to find the cPanel itself is stupid.
We have been unable to conduct commerce effectively this entire year due to inconsistencies with this service provider. The reliability of their services and poor customer support leaves much to be desired. Initially, it was authentication issues where the script would not authenticate appropriately and throw errors. After reaching out to customer support as well as the parent company regarding this matter and upon audit of our plugins, they have failed to meet their end of contractual agreement. Our plugins which were purchased through their portal are no longer visible; however, a few "new" ones, including Newfold email, are available which we did NOT consent to or desire. Now, our site is non-functioning during the busiest shopping season, our payment gateway is not configured, and our theme which also purchased is no where to be found.
We have forwarded this correspondence chain, reviews, and logs of our attempted compliance with their company to our legal teams for review on how to proceed with the loss in potential revenue, ad spending which can't be utilized by customers, and Their company's failure to "maintain up-time" as stated in verifiable articles about Bluehost.
I have had on-going issues with Bluehost since purchasing services 6 months ago.
There is a programming flaw in their authentication steps when logging onto their system; I've been expressing this to them for months now as a former programmer for one of the largest manufacturing companies in the world. I have been on the phone with their chat services for up to 3 hrs at a time with ZERO RESOLUTION.
Their customer service reps are rude, sexist, and disrespectful. They lack knowledge of their products. When ask for escalation of issues or a survey, they disconnect the call.
I'm almost certain they have paid for their place in articles; their services are poor in general in areas of reliability, resolution, authentication, and recovery.
We lost our entire product feed; it "supposedly" took 48 hrs to navigate their channels. I've had to rebuild our site 3 times total because they do not review plug-ins they promote.
I do NOT recommend; users beware!
This process is a nightmare, it took weeks to find out what the problem was and hours on the phone.
Horrible service so far, the lack of training for reps and lack of follow up from support is mind boggling.
Site going down often is bad and needs to be fixed
Too hard to find cPanel now. Used to be easy and fast before to get in and get done what I need to get done.
The access to the advanced tools (control panel, mysql, etc.) was a bit hard to find at first with the new design.
Customer Service has still not rectified the issue with hosting that I contacted them about 13 days ago. I was promised that it would be handled and I am still waiting patiently. I imagined that it would be fixed within a week and I am still waiting.
Sometimes, the login process is a bit of a hassle. But at least I have good site security.
Unable to get my website back and unable to renew my web address
I have asked to remove an optional service several times. I hope I will not see it on my bill this month again
Too many steps to log in when I just need to get an invoice.
A few weeks ago 4 of my 7 websites in my Blue Host VPS disappeared for 3 days. Turned out being a Name Server error caused by something on your backend. It was hell explaining to my customers why their websites were broken but in the end Blue Host solved the problem. Thank you.
I am still learning the platform and the changes, however, I do like the simplicity of the design and layout.
I cannot get a simple issue fixed, after chatting with a technician six times I am still experiencing the same problems.
Where did the cPanel go? I have to search for it. Why did you do this? Not the cPanel email but the cPanel. CPanel is what I need most of the time and you buried it.
Also the verification code you sent me to log in did not work. I even had you send it and it still didn't work.
I like some of the new features for logging in and better organization for managing our websites.
So far the email support is abominable, our email is being marked as spam or being blocked by most people due to bad DMARC information and i've contacted support MULTIPLE times, been told its fixed multiple times and its still not.
Very poor support lately. I had spent 2 days amounting to 2 hours of waiting, support staff closing chat early without letting me explain more, repeated login issues, a nightmare. I kept getting bland apologies but no one is going to compensate for my lost time and stress. Very disappointed with Bluehost overall and actively looking for alternative hosting services
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members