From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Lots of product sales are coming up and it is getting frustrating.
Your authentication procces is failing so many times. It wont let me log on as i put the code from the text massage you send and then it just does nothing.
Alternatvly i put in the access key code and it thinks for over 30 minutes- at which point i just gave up.
Ive been locked out of my account for over 2 weeks/\!
You try to bill my card 30 days before it's due on anual billing. It takes forever to reach someone that actually understands specific problems I'm trying to resolve. Only Phone Support seems to work. And now today, I've come back to see why you sent me an email about updated card on file, which I updated & received an email that it was successful, now it's saying it is not. Frustrated.
Contact points, be more polite and supportable treating customers.
I've had it with Bluehost this used to be such a great company but the support and performance have gone downhill. We will not be renewing next year.
I have always recommended you historically but lately your downtime is not acceptable
Site down too often. No solution to staging issue.
New UI leaves a lot to be desired. Impossible to find out how to edit DNS records for a domain registered elsewhere. Zone Editor only shows MX records. Why?
The prices are increased by double. I was paying 80 dollars a year and now 425 dollars.
New website is hard to navigate and zone editor not working
There is a $#*!ing full screen commercial every time I log in. Am I not paying you for the service? Even free websites aren't this abusive with ads.
Too many steps to get to my website to do any work.
With each "update" the site becomes more and more difficult to use.
1) I have sporadic issues accessing my email, etc. Sometimes I get sent to a cpanel login, but my id/password combinatios don't work.
2) When I try to access my WP admin, I get an error about cookies do not exist. I have updated my cookie settings per the error message but still get the error.
Usually great, but now when I log on I get a chat window that I can't close (and is getting in the way of me writing this) and othe obtrusive popups. Annonyng
The security of your system is decreasing. I used to be able to use an authenticator app and then could only us SMS for 2FA and then had trouble with the SMS working
Bluehost moved to the new format and our Emails stopped working. After weeks for contacting chat and phone for help, we were finally notified that we need to copy over our settings from WHM to the domains page. There was no notice given prior to this change and we have been missing Emails because of this.
For nearly $300 a year, I would expect more help. I should have cancelled last month. My site is ruined and cannot be edited or changed back to what it looked like in early October.
Not sure exactly what part of my experience you are asking for, as I am just now trying to log in. Bluehost has continually become more difficult to navigate and understand. Billing has continually become more difficult to navigate and understand. Email has continually become more difficult to navigate and understand. The ability to edit my website with Bluehost's web builder comes and goes, sometimes for literally weeks. This morning I constantly received an error that my changes couldn't be saved and to try again. I finally gave up to come back and try now. Overall, I dread dealing with my website anymore, mostly because of my experience with Bluehost.
After months of hard work to improve my website, when I go to update my website, the update does not work, I have tried every possible way and it does not work. I wrote to chat this morning to try to solve the problem and twice they slammed the door on me, directing me to a page where I just found out that php 7.4 is deprecated, without having had any prior information from you. Just this week I paid more US$500 and they didn't tell me anything about it. Now I would have to pay more than US$400 to ioncube to try to solve the problem. This has caused me a lot of discomfort.
Everything about the new site page is really cool.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members