From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Poorly communication wrt website host transfer - still don't know if migration finalized and it's been > 3 weeks.
Pretty good customer experience, a few short and not attentive agents but mostly good
Wrong cancellation by blue host has resulted in losses to me which need to be compensated by them.
Your technical support processes left me down for 45 hours with not a single communication as to status
I am so disappointed in working with you all moving our shared server to a VPS. It's been a disaster.
I was charged $63.75 for something and order history is blank. I had to use recovery key to get in
Support through chat helped me get my login working again.
So far this new page is terrible and you customer service is worse
I have had zero luck with bluehost in the last month. Sites go down because of server maintenance and the customer service is non existent. I started using bluehost in 2017 because they had the best phone number to call with the most competent people on the other end. Now you get directed to a noisy call center in the Philippines with someone who not only is hard to understand but doesn't understand most basic website issues. Not to mention that today I requested a call back at 10:50 am with an estimated 35min wait time. Its not 12:35pm and I have not heard back from bluehost. I had someone try to help via chat and when I needed to wait for verification that an email had gone through he said he was going to be disconnected after 5 min. Now, I've finally learned that the "fix" did not work.
It is not possible to find thing now, even your support team cannot find where are the old options, and If you want to add or change the domain record it is a nightmare
In the last month, the website was down for a long time, but haven't heard any reimbursement about it.
The new changes make it slower for me to enter my email :(
Long time user (10+ years). Overall, very pleased.
I don't like the ad that pops up every time we log in with the larger button committing us to a service we do not want, nor need. It's ridiculous that a site we pay so much for has ads. We'll be looking for another service soon if the ads continue.
I'm annoyed by the "wouldn't you like to upgrade" in my face each time. It's harder to get to cPanel to manage e-mail than it used to be. Harder to get to FileManager.
I liked having my 2FA through my app/password manager rather than a cell phone. Also, the login just started working today on FF. This whole new UI doesn't seem as well polished.
Please stop with the stupid page trying to trick me into paying for privacy protection. It is incredibly annoying. Once would be acceptable, but every time I log in is frustrating.
The authentication code I was sent would not work.
Very good. Especially customer service. They seem very knowledgeable, and willing to help
Customer service is amazing and the service is solid
After achieving login, was presented with an offer to buy a service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members