From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Issues with 2 factor authenitication - locked me out and did not work, Plus received email telling me my payment method was invalid
Please get rid of the goddam message window that obscures half my screen, covers up links I'm trying to access, and seems absolutely impossible to dismiss.
Service has gotten worse. Features have been removed. Billing has increased. As soon as I find a more agreeable host I'm moving my domain.
Reduced the space of mail hosting from 500mb to 100mb while increasing the cost. This shrink practice is malicious in nature. And I am actively looking for another hosting service to transfer this domain to.
Is good sometimes overwhelming sometimes frustrating to build a website with shop & lots of features. Many help resources available though
You've made it more difficult to edit or to even access my website. Boo.
The user interface is okay, but often glitchy. For example, today enabling 2FA didn't work. I'm sure I will be able to do it later or from a different browser, but it's just annoying.
The new 2 factor never works on the first code so have to wait 5 mins to get a new one. The old 2 factor through the google app was fine. Don't fix what isn't broken etc. And on that note, getting to cPanel is a nightmare of clicks compared to previous navigation. Used to be great...horrible ux now as it's too many clicks and page loads galore to get to most things
The fact that the two factor authentication is a call rather than a text or email is incredibly annoying, especially since I'd gone to the trouble of setting up token verification not too long before you made this change. The recent changes to your plans and setups, and the lackluster customer service I've received since has me disenchanted with your service.
Hosting absolutely sucked. Spent HOURS with support trying to get a basic hosting account setup. That was all wasted time. Ended up buying a new domain and hosting with another registrar/ISP that had me setup in minutes. I then had to use BlueHosts extremely slow DNS to point to the new host. Waiting 60 days until I am allowed to transfer the domain completely off BlueHost. I wont be back.
The UI change is one of the worst managed I have ever seen after many years in IT. There are constant changes without much communication. The changes have caused us delays, both for us owners and with our employees. It is taking up way too much time to figure out how to do basic things like accessing your webmail site. Hours and hours wasted in a small company ends up with quite some impact but it also takes time to move everything to another service provider.
Your pricing strategy is very unclear and some of the addons really unnecessary, selling people something they cannot use or don't need.
Y'all make everything difficult when it comes to billing and managing my account.
New login is useless on Chrome and Firefox and to switch to Safari AND I'M FREAKING SICK OF GETTING THE POST LOGIN SALES PITCH ABOUT DOMAIN SECURITY...ONCE SHOULD BE ENOUGH.
Although I really enjoy Weebly, there doesn't seem to be much customer service support for this platform.
Since I started using this platform 6 months ago, I have encountered several issues that have caused my site to completely disappear 5 times.
Login system is always failing and recovering and login is very frustrating
My sties have gone down and you restored blank backups when you switched to new system - i had backups in softaculous and all is lost:-(
There is a lot of wit before I connect to an agent on chat. Also, one of my WP websites lost the design template once I renewed the domain. Despite assurances it is not back on.
You keep billing me for services that I do not want and did not order. I expect only an annual fee for domain hosting and registration renewals. Charging me for unwanted services and not providing the option to decline is thievery.
Customer service is the reason why I stay... resolves everything to the best of their abilities unlike other companies that try to upsell you special services
I find the new changes to make things harder to find and navigate not easier.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members