From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Ok. Its been ok but i havent had time to work on it much
I STILL don't want to set up a wordpress site, nor do I want to sign up to any extras. Surly your AI can see that it does not need to keep showing me these items EVERY time I log on, perhaps every tenth time would be more acceptable.
We are facing email issues for outgoing and incoming the least twice a week specially during late afternoon and evening time.
Confusing layout. Used to be very simple. Now when I logon: a) cant get rid of "Message Us" box. B) to upload file to my website I have to click on "settings" - are you kidding me?
Terrible service. Terrible company. 15 years with BH and ready to leave.
Once I muddled through figuring out how things work, I found this is a fun platform to work with.
I have received a lot of great help from customer service. My only complaint is the amount of time it takes for each step to be implemented. One step took up to a week! But everyone I talked to was very nice & helpful.
Not an easy site to manage or set-up, and not worth the money.
Everything is out of place, can't find a thing. Not renewing for sure.
I have had some glitchy happenings since the new backend update for Bluehost. Im hoping it all gets sorted. I personally much more preferred the layout and backend previously, but im getting used to it.
I miss the classic cPanel setup. I know you have simplified things for everyday users, but it is not as solid for us professional developers.
I may have received a scam email about renewing. Customer service was rude and chaotic. I called the number saved on my phone, so they may have bypassed/rerouted you C Service number.
Your 2-step verification system is broken, could not enter the code sent to my phone, I even tried to copy/paste it in, it kept saying it was not the right code.
I cannot reach anyone who can help! Your company does not have a helpful support team, or anyone to talk to for that matter. I have 1/4 websites transferred so far, and the 1 website will not load on the back end. Therefore, we haven't migrated the other 3 websites over. This process has dragged out way longer than necessary and we are considering switching to a different hosting company with better customer service
Very below average, I had multiple malware attacks on my sites and issues logging in to my account. The support at time has been good but has also been terrible to the point where rather than continuing to try and help me, they have hung up on me!
Bluehost has been completely unable to connect my website to the Yoast SEO Premium that I paid for through them for weeks. It is really making me not like this service since I am unable to work on my website and every day costs me. Other than that they have been great but this needs to get fixed TODAY.
I like the website and the support usually answers quickly.
I have a pro plan with Weebly and I am unable to upload images to my website. Also even though I am logged in with my password that I have had since 2015, when I try to update anything in my profile it says wrong password. Also after over an hour w/ support these issues were not resolved.
Good platform to start a website blog ecommerce business etc
Always helpful and get my problems solved on the first call. One of the main reasons I stick with you all.
The Message Us box has no way to minimize. It's blocking visuals and is annoying.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members