From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I had a website philooo.com... I paid in october for renewal and still today I am not the owner of my website that I paid to bluehost
I am getting fantastic help with transferring my files to Bluehost. I am waiting for the DNS to point to Bluehost. However, Bluehost does not recognize my password when attempting to change my security pin. Bluehost does not recognize my original security pin.
I have been told I would get a call for weeks now helping me set up my website. I am very distressed
Really frustrated by all the ads and having to click through different windows before I can access my sites.
Incomplete instructions / knowledge from customer service that has resulted in my site being offline
The previous Ui worked just fine; why reinventing the wheel and confusing us?
Not digging all the extra steps to get to cPanel for email. Especially the annoying splash screen at startup every time. Have a box or make it go away after once or twice saying no thanks.
Terrible experience every time I call in. I usually have to call four or five times to get someone that finally can solve my issue. Your wordpress hosting is the slowest on the market. Even one page websites take 15 seconds to load. I have moved several clients over to Godaddy and their speeds increase tenfold immediately with no changes to the website. I will be moving my hosting service in February.
I am hot impressed that I cannot easily find ANYWHERE within my account area WHEN - ie: the date - that my hosting plan expires and will need renewing. Is there a reason you are hiding this information from me? I even tried looking at past bills / invoices and NOTHING shows. SERIOUSLY? I should be able to find this information in my account. I can find when my DOMAINS need renewal, but NOT my hosting plan. VERY UNIMPRESSED
Stop making me choose not to protect my domain information every time I log in. This constant attempt to upsell is annoying.
Unfortunately, I must inform you that the challenge pertaining to the transfer of my domain remains unsolved. May I kindly request an update on the status of this issue, as it is critical to the successful operation of our business. Your prompt attention to this matter is greatly appreciated.
foresightrade.com
The whole site is changed and you can't find and figure out anything.
There's a bit of confusion with the new navigation
Please stop sending me the push to set up e-commerce. Please. I don't use my site for e-commerce.
The new navigation is confused not so usable. The support is good so far but an issue take a lot of time to be resolved.
The chat keeps making a pling-sound every five minutes even though I don't have an ongoing conversation. This has been going on for weeks. Cant have the Bluehost tab open without hearing the sound all the time.
Customer Service cannot provide me a good advice to tackle the problem
Getting my site launched with a new URL was a nightmare that took 5 days of calling support to get successfully finished. Hold times for support were always around 15 minutes. This is not the level of support that I was expecting.
The new look/UI is not easy to navigate and removed the ease that was provided by the previous design
Convoluted; slow; too much eye-candy instead of clean, fast, functional UI; Safari not supported properly; the experience has not been good in recent years; hope it gets better (although I may not experience it, because customer support has also been suboptimal, and I may switch web hosts)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members