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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I could not get a refund when l wanted a refund for cancellation, agents kept taking me round and round until 30 days were overdue. It was not necessary for me to have the subscriptionat this time and that is why l wanted canceled. I got really frustrated for loosing a whole $122 for a websites l was not going to use.
Bluehost you have been so good to me for a year now. Just within the past 2 months or so I KEEP not being able to login. Your 'Hosting' page has the spinning wheel of death and your 'Website' Tab has the blue spinning wheel of death. Beyond aggrivated as I can't access my page and work on my business. This is your job. Ur supposed to be #1, I don't pay you for average performance. Pls do better, u have been such a good company up til now
They can not get a simple DNS propagated and my site never worked. I transferred the domain name to them and they never got the site running.
Worst customer service in the history of mankind. From breaking out site with updates, to the constant upselling, I don't even know where to begin.
Bluehost service has regressed over the years. My account still does not show my full order history. I have called twice about this, received less-than-promising responses, and my history is still not showing.
Let me cancel the pop over trying to sell domain privacy. The 6th time I've said no should be more than enough to get my point across..
Terrible service, having my emails deleted and then a run around dealing with Microsoft, pushed back to Bluehost, and still continue failing to help me. Terrible!
Your new system (User Interface) is very bad, have several problems with all... I have problem with every domain add to my account
The dns advanced editor doesn't show all dns records with the lazy loading and doesn't have a search function making it incredibly difficult to use.
My email accounts disappeared. No absolute solution to resolve the problem after a week
The new interface make it dificult to find things and I can't find my purchase history or access cpanel
I don't know why I even have a Bluehost account if everything I click on gives me an error message when I sign in. I can't manage anything in Bluehost anymore; some items are missing when I am in the cpanel. For example, I can't add a text record to any of my domains, only MX.
My website keeps going down and support won't tell me whats wrong, and won't tell me that they don't know whats going on, so they are wasting my companies time and I will be dropping bluehost asap.
You broke the law. You destroyed my website and data. I requested that you give me all of my information that you have. You didnt comply. Under GDPR you had 30 days to deliever it. You didnt.
Your support messed up my bluehost panel. Didnt migrate my website. He just moved backup zip file from a folder where I uploaded it to public html. Then lied that I need to point domains in registrar to bluehost in order for migration to take effect. (websites were already on bluehost.) No need to change DNS servers).
16 hours for few simple tasks. Guy lied, destroyed my files and messed everything up. Then miraculously chat ended.
Service is not good. Please stop asking. You should know this.
It took weeks to update my profile information. That seems unacceptable.
I really like how easy bluehost is to use, and how many options they have for website hosting. Unfortunately, my website has been crashing a lot recently and is also really slow now.
Website has had a fatal error for months and I can get any help to correct it.
Constant issues with the interface. I get locked out while attempting to log in, and I have received vague user codes when attempting to do a variety of standard tasks.
I contacted customer support about not being able to edit my site. The person on the phone relayed the issue incorrectly to tech, who tried to fix the wrong problem. Puja sent me a message telling me that the site was fine - agreed, the site is not the problem, editing is the problem. I could not reply to Puja because the ticket was closed. I responded to a review questionnaire, explaining this situation within it. I have heard back from no one. I will be closing my account because I have found this platform unusable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members